Client Value Executive III - Diamond

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Role Overview and Core Responsibilities

The Client Value Executive (CVE) III is the operational leader for a Diamond-tier financial services account, responsible for establishing operating rigor, coordinating execution across teams, and ensuring strong day-to-day client health. This role exists to elevate the account's operating model, improve predictability and communication, and protect and expand account value through disciplined execution.

• Assess current-state account operations and define a Diamond-standard operating model across people, process, tools, and cadence
• Establish and run a disciplined operating rhythm, including governance forums, reporting, risk and issue management, and action tracking
• Coordinate delivery across cross-functional teams (analytics, fraud, operations, billing, implementations, and support) to ensure timely and effective execution
• Lead escalations end-to-end, aligning stakeholders quickly and driving resolution with clear, executive-ready communication
• Serve as the client advocate by translating client needs and industry changes into clear impact, recommendations, and prioritized actions
• Produce and maintain executive-ready operating artifacts (e.g., weekly status, risk/issue logs, decision logs) that enable alignment and fast decision-making
• Maintain strong operational controls, including billing accuracy, documentation, compliance readiness, and forecasting hygiene
• Monitor account health signals to proactively manage risk, support renewals, and partner with the Client Executive (CE) on value optimization and growth opportunities

Required Knowledge and Experiences

• 10+ years of experience leading operations, programs, or service delivery for complex enterprise clients - Required to manage high-stakes engagements with urgency and accountability
• Experience operating in highly matrixed organizations - Essential for coordinating execution and influencing outcomes without direct authority
• Financial services or highly regulated data-driven environments - Necessary to operate effectively within compliance, risk, and control frameworks
• Escalation and stakeholder leadership experience - Used to address issues early, maintain client confidence, and drive timely resolution
• Program and operating cadence design experience - Applied to create predictable execution, transparency, and measurable outcomes

Required Technical Skills

• Executive-ready reporting and operating tools (e.g., status reporting, risk/issue tracking, action and decision logs)
• Program and workflow management tools used to track dependencies, ownership, and delivery milestones
• Financial and operational tools supporting billing, forecasting, documentation, and compliance controls

We're also looking for the preferred skills below. Whether you are proficient or could use some brushing up, we're happy to support your career development and growth in:

• Experience supporting large financial institutions or credit unions
• Prior experience in analytics, reporting, implementation, or migration delivery
• Familiarity with TransUnion solutions or similar enterprise data and analytics organizations
• Military experience or affiliation
• Proximity to Northern Virginia or a major U.S. hub (preferred, not required)

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Benefits that support every part of your life:

At TransUnion, we design benefits to help youfeel well, do well, and plan well-from day one.

For Your Health: Enjoyday-one eligibilityfor medical, dental, and vision coverage, plus supplemental plan options. Spousal, domestic partner, and other eligible dependent coverage is available on select plans. Choose taxadvantagedHSAandFSAaccounts to make everyday care more affordable.

For Your Protection: We've got your back withcompanypaid basic life and AD&D, optionalvoluntary life and AD&Dfor you and your family, andshort and longterm disability. You can also opt into alegal plan,pet insurance, andtravel accident coverage.

For Your Family: Fromadoption assistance and fertility planning coveragetocaregiver support, we're here for every chapter. AccessDependent Care FSA for possibility of an employer match, a complimentaryCare@Workmembership, andup to 12 weeks of paid parental leavewith eligibility for a thoughtful, gradual return.

For Your Future: Build toward what's next with our401(k) with employer matchandEmployee Stock Purchase Plan (ESPP). Tapfinancial wellness resources,career coaching, and optionallongterm care insuranceto plan confidently.

For You: Grow and recharge withtuition reimbursement,flexible time off for exempt employees or paid time off for nonexempt employees, up to 12 paid holidays per year, commuter benefits, employeediscounts,charitable gift matching, andpaid volunteer time off, plus corporate volunteer events that make it easy to give back.

For Your Wellness: Access24/7 supportincluding professionaltherapy,coaching, and emotional wellbeing programs alongside guided meditation and resources that supportphysical, mental, social, and financial wellness.

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans' Readjustment Assistance Act of 1974, TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnion's Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting ERCoE@transunion.com.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.

TransUnion complies with all applicable immigration laws and regulations. The Company does not presently provide employer support or sponsorship for an immigration-related employment benefit for this position. Applicants must be authorized to work in the United States on a full-time basis without the need for employer support or sponsorship now or in the future.

Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company's reputation are also essential expectations of this position.

TransUnion Overview:

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver's seat of their professional development- while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that's why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

Be a part of our Workforce for Good - you'll work with great people, pioneering products and cutting-edge technology.

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