New

Medical Customer Service Representative

TEKsystems
$18.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Texas, Dallas
Apr 23, 2026
Healthcare Customer Service Representative (Call Center) Location: Dallas, TX (On-site) Pay Rate: $18.00/hour (W2) Schedule: Full-time, Multiple Shifts Available Placement Type: Contract-to-Hire (6 months) About the Role We are hiring Customer Service Representatives to support a high-volume healthcare call center serving hospitals across Texas. This role is critical to ensuring patients, visitors, and internal staff are routed quickly and accurately to the right departments. This is an excellent opportunity for someone early in their career who has customer service or call center experience and is looking for long-term stability and the potential to convert to a permanent role. Key Responsibilities * Answer a high volume of incoming calls (200-500 per day; average call ~60 seconds) * Support public and internal customers including patients, visitors, and employees * Route calls and dispatch requests across multiple lines of service, including: * General information * Hospital calling codes (overhead/intercom) * Patient transport * Maintenance and facilities work orders * Monitor and respond to environmental alarms (doors, gates, parking lot intercoms, CCTV) * Assist with workflow coordination for patient transport services * Accurately document calls and service requests * Handle calls professionally in a fast-paced, high-stakes environment * Assist with special projects and departmental initiatives as needed * Provide feedback to leadership on process improvements and efficiency opportunities Required Qualifications * High School Diploma or GED * 1+ year of customer service or administrative support experience * Ability to communicate clearly and professionally in English (written and verbal) * Strong customer service skills with the ability to remain calm under pressure * Proficiency with Microsoft Office (Word, Outlook, etc.) * Ability to multitask and work effectively in a fast-paced call center environment Preferred Qualifications * Call center experience * Healthcare or patient services experience * Dispatch or operations support background * Strong emotional intelligence and active listening skills * Personable, dependable, and looking for long-term tenure Work Environment * On-site healthcare call center * Supports 30+ hospitals * No call scripts - agents must think critically and respond appropriately * High-impact role supporting essential hospital operations Available Shifts * Shift 1: 11:00 AM - 7:30 PM \| Tuesday - Saturday * Shift 2: 2:00 PM - 10:30 PM \| Tuesday - Saturday Why This Role Matters Calls handled by this team are critical to hospital operations and patient experience. Representatives play a key role in ensuring urgent requests, communications, and services are routed accurately and efficiently. Job Type & LocationThis is a Contract to Hire position based out of Dallas, TX. Pay and BenefitsThe pay range for this position is $18.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Dallas,TX. Application DeadlineThis position is anticipated to close on May 6, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.