Description
The Vice President leads the enterprise vision, strategy, and execution of consumer facing digital banking platforms, ensuring they are intuitive, reliable, secure, and deeply aligned to evolving member needs. Online and Mobile Banking serve as the primary way members experience the credit union, shaping trust, loyalty, and satisfaction with every interaction. As expectations accelerate and digital capabilities advance, this role guides consumer digital banking as a dynamic ecosystem that continuously improves how members manage, move, and understand their money. This role advances a unified digital experience that strengthens member relationships, increases engagement, and supports long term growth.
Here's what you can expect from the job and what you need to be successful:
Job Duties
- Define and own the longterm product vision for consumer Online & Mobile Banking, ensuring alignment with member experience, growth, and operational excellence.
- Establish digital banking as a unified platform, balancing partnerdelivered capabilities with strategic customization needs to deliver scalable, cohesive experiences.
- Set clear product principles and strategic guardrails that guide crossfunctional teams, vendor partners, and investment decisions.
- Anticipate evolving member expectations and emerging capabilities-including AIdriven insights, personalization, and proactive financialwellness features.
- Own the full lifecycle of consumer Online & Mobile Banking-from strategy and discovery through delivery, optimization, and ongoing modernization.
- Balance differentiated member experience enhancements with foundational investments in platform performance, resilience, stability, scalability, accessibility, and security.
- Partner with Experience Excellence and Operations to ensure digital experiences reduce friction and support assisted service channels.
- Drive enterprisealigned roadmap prioritization grounded in member outcomes, business value, platform health, and measurable performance indicators.
- Lead, develop, and mentor Product Managers responsible for core consumer digital banking domains, ensuring clear ownership and strong product delivery practices.
- Establish discovery and delivery processes rooted in voiceofthemember insights, behavioral data, experimentation, and continuous outcome measurement.
- Define and track key success metrics-including adoption, engagement, completion rates, resilience, availability, and satisfaction-to measure impact and guide iteration.
- Serve as the primary product leader for consumer Online & Mobile Banking in executive, governance, and steering forums, influencing priorities and investment decisions.
- Collaborate closely with Digital Experience Design & Research, Risk, Compliance, Information Security, and Technology to ensure intuitive, accessible, compliant, and resilient digital experiences.
- Own strategic relationships with digital banking platforms and ecosystem partners, guiding buildvsbuy decisions, maximizing platform capabilities, and driving modernization initiatives that improve speed, reliability, observability, and developer enablement.
- Build and sustain a highperforming digital banking product organization by developing talent, clarifying decision rights, promoting continuous learning, and championing a membercentric product culture across the enterprise.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Essential Skills
Location: Hillsboro, OR 97124 | Marlborough, MA 01752 | (HYBRID)
Target Compensation: $210k - $250k annually + annual bonus
Benefits options include:
- Traditional medical, dental, and vision coverage
- 401K matching up to 5% per pay period
- Paid Time Off (PTO): You'll accrue up to 15 vacation days in your first year. In addition, you'll receive 40-hours of sick time, and three personal days, which will refresh annually
- 11 paid federal holidays
- Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)
What makes First Tech different? Clickhereto learn more!
First Tech is not currently offering Visa transfer/ sponsorship for this position
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First Tech Federal Credit Union
paid time off, sick time, 401(k)
Apr 22, 2026