Customer Care Coordinator - Woodward

The Customer Care Coordinator is responsible for providing exemplary customer service at all times, which consists of actively greeting each customer, answering questions by way of the telephone and in person, as well as assisting and supporting the sales employees and other banking center staff members as needed. Responsibilities also include maintaining the appearance of the banking center in order to provide the final touch in all aspects of customer service.

Duties will include, but are not limited to, the following:
- Greet customers and facilitate a welcoming and customer-focused environment
- Provide extraordinary customer service while achieving goals and supporting the banking center staff as needed
- Build and maintain relationships with customers to help identify financial products and services that meet their needs
- Respond to customer inquiries and concerns by researching and identifying positive solutions
- Schedule appointments, open and close accounts, service accounts, and complete and forward appropriate documentation, as required
- Generate new business and expand relationships with current customers through networking and Centers of Influence
-Support sales employees and banking center staff as needed.

Position Requirements:

-Minimum of one year retail banking experience or three years of high level customer service and/or support role experience in a professional environment.
-Ability to recognize and act on cross-sell opportunities.
-Excellent customer service with strong organizational skills and attention to detail are a must.
-Ability to work effectively as a team member and with customers.
-Strong analytical and problem solving skills and the ability to derive innovative solutions.
-Ability to establish credibility quickly with customers; demonstrate confidence in dealing with peers.
-Strong work ethic and high integrity.
-Strong computer skills.
-Friendly, outgoing, assertive, confident, and enthusiastic personality.

Preferred Skills:
-Knowledge of banking products and procedures.
-Successful sales record in a retail sales or banking environment.
-Demonstrated service skills and assertiveness.
-Bilingual (fluent verbal and written English/Spanish) skills.
-Proficiency with all Microsoft applications (Word, Outlook, Excel etc.).

Physical Requirements:

This position requires long periods of standing or sitting as well as typing and repetitive motion. Candidates must possess the ability to lift and carry cash drawers, coin bags, and boxes sometimes weighing as much as 25 pounds.