Customer Experience Coordinator

Be part of an amazing story

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Customer Experience Coordinator supports the Senior Manager of Specialized Selling. The Customer Experience Coordinator executes Customer Experience and Specialized Selling initiatives, working collaboratively with Store Leadership, Customer Experience Selling Support partners, HRBPs, L&L and MCCS partners, Vendors, and Buyers. Additionally, the Coordinator works independently, anticipating departmental needs. Strong interpersonal and organizational skills, along with a proven ability to work in a team environment, are essential.

What You Will Do

• Deliver results by maintaining efficient systems and processes.
• Assist in responding to vendor inquiries related to Specialized Selling programs.
• Collaborate with the Customer Experience Specialized Selling Team to facilitate program initiatives.
• Support recognition program functions.
• Assist in creating strategy documents, PowerPoint decks, newsletters, and videos.
• Maintain Customer Experience Specialized Selling portal pages.
• Monitor Specialized Selling ownership by store.
• Complete ad hoc projects for the Senior Manager and Specialized Selling team.
• Execute tasks efficiently as directed by the supervisor.
• Perform other related duties as required and assigned.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• Maintain regular, dependable attendance and punctuality.

Skills You Will Need

Strong Communication Skills: Excellent written and verbal communication skills to interact effectively with various stakeholders.

Attention to Detail: Ability to maintain accuracy and precision in executing tasks and handling documentation.

Collaboration: Capacity to work collaboratively with Store Leadership, Customer Experience Selling Support partners, HRBPs, L&L and MCCS partners, Vendors, and Buyers.

Independence and Initiative: Demonstrated ability to work independently, anticipate departmental needs, and take initiative to formulate solutions.

Organizational Skills: Strong organizational abilities to manage multiple tasks and projects efficiently.

Technical Proficiency: Proficiency in Excel, including Macros and Pivot Tables, Word, PowerPoint, and other relevant software.

Analytical Skills: Strong analytical and logical thought process for problem-solving and decision-making.

Time Management: Good time management skills to prioritize tasks and meet deadlines effectively.

Customer Focus: Strong Customer Experience behaviors with the ability to represent central Customer Experience and Specialized Selling internally and externally.

Creative Problem-Solving: Ability to approach challenges creatively and find innovative solutions.

Who You Are

• Candidates with a bachelor's degree or equivalent work experience in a related field are encouraged to apply.
• Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
• Able to work a flexible schedule based on department and company needs.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

Join us and help write the next chapter in our story - Apply Today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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