Hospice: Team Coordinator

Responsible for coordinating hospice services for clients, including scheduling visits according to the established plan of care, maintaining relationships with referral sources, community partners, as well as clients and their representatives, ensuring regulatory and contractual compliance, and supporting efficient clinical operations.

Position: Team Coordinator for Hospice

Hourly: $21.00 - $24.00 hourly, depending on experience

Service Area: Lifespark Corporate Office, St. Louis Park MN 55416

Schedule: 1.0 FTE, Full - Time / Monday - Friday, 8:00am-5:00pm (every other weekend rotation required). Hybrid/remote schedule is an option after the in-office training process is completed.

Lifespark Benefits Include:

• Annual Reviews/Raises{Shift differentials if applicable}
• Paid Time Off - Vacation Time
• Mileage reimbursement
• Medical, Dental, Vision benefits for Full Time Hires
• Short-Term Disability & Long-Term Disability Insurance
• Life Insurances
• 401k + Company Match for full-time and part-time employees
• Referral bonuses
• Career path to other positions within our growing company!

Lifespark is a complete senior health company headquartered in St. Louis Park, Minnesota. Since 2004, we've been helping seniors stay healthy, navigate their health care options with confidence, and live fuller, more independent lives as they age. That's where our people come in - from accounting and health technology to front-line nurses, advanced practice professionals, caregivers and everything in between, we are all invested entrepreneurs focused on helping people age magnificently.

Position Functions & Responsibilities:

• Coordinates hospice services for clients and supports development, implementation, and ongoing maintenance of the client's plan of care in collaboration with physicians, case managers, and the interdisciplinary team.
• Collaborates with clinical managers and field clinicians to organize schedules, adjust assignments, and proactively plan for client care needs.
• Schedules client visits in alignment with the ordered Hospice plan of care and discipline frequency, ensuring timely service delivery and continuity of care.
• Will establish workflows and practices to enhance the efficiency of client assignments and work with the hospice leadership team to prepare as far in advance as possible for client care needs related to clinical assignments.
• Audits plans of care and discipline frequency orders for regulatory, contractual, and organizational compliance, including Minnesota hospice practice standards and Hospice requirements.
• Communicates client status updates and care summaries to Hospice case managers, interdisciplinary team, and payer representatives.
• Maintains working knowledge of Hospice contracts and ensures services are delivered in accordance with payer provisions.
• Works with billing staff to ensure accurate and compliant Hospice billing.
• Answers incoming calls, triages requests, and responds promptly to client, family, facility, and payer inquiries.
• Maintains positive relationships with referral sources, payers, and community partners, promoting high-quality hospice services.
• Supports workflow efficiency through documentation review, data tracking, and administrative coordination.
• Maintains current knowledge of community resources and assists with care coordination when services fall outside hospice scope.
• Performs other duties as assigned.

Qualifications:

• Minimum three (3) years' experience in healthcare coordination, hospice or managed care preferred.
• High school diploma or equivalent required; Associate degree preferred.
• Demonstrated knowledge of hospice operations, managed care processes, and regulatory compliance expectations.
• Knowledge, Skills and Abilities
• Organization and attention to detail
• Scheduling coordination and workflow management
• Regulatory and contractual compliance review
• Communication and relationship management
• Problem solving and prioritization
• Customer service and call triage
• Negotiation and public relations skills
• Team collaboration and independent initiative

Our Lifespark culture has created not only an award-winning workplace - earning Star Tribune Top Workplace 12 times, Minneapolis Business Journal Best Places to Work three times, and Top USA #1 in Healthcare - but a place where you have the room to be creative, make a difference, and have a purposeful, direct impact on how people age. Lifespark's full continuum of services offers a breadth of roles with the support to grow your career. To see the experience we are creating, watch our award-winning video Going South - this is the experience you will help create at Lifespark! Changing the age-old story starts with you - let's get you hired.

It has been and will continue to be our policy to provide equal employment opportunities to all employees and applicants without regard to age, race, creed, color, disability, marital status, sex, gender identity, national origin, ancestry, sexual orientation, arrest record, conviction record, military service, use or nonuse of lawful products off the Employer's premises during nonworking hours, or declining to attend a meeting or to participate in any communication about religious matters or political matters, or any other status protected by federal, state, or local law.

#Hospice