Quality and Patient Relations Coordinator (casual)

At Summit Orthopedics, we recognize the significance each member of the Summit Family has as they impact one another and our patients on a daily basis. Be part of a patient-first environment that lives into our values of: Compassion, Integrity, Excellence, Collaboration, Stewardship and Innovation and a place where staff members feel respected and find a strong sense of purpose in their roles, contributing to a familial atmosphere characterized by mutual respect and enjoyment.

Under the direction of the Quality and Performance Improvement Manager, the Quality and Patient Relations Coordinator will provide coverage and support to the Patient Relations Case Manager and the Quality Data Coordinator as needed to ensure optimal department functioning. The Quality and Patient Relations Coordinator provides excellent customer service and reputation management and assists in reporting and data analysis as needed.

This is a casual role based at our corporate office in Woodbury, MN. Casual is defined on an as needed basis for coverage during busy times, projects and staff coverage as needed.

Primary duties:

• 
  

  Supports the mission to continuously improve Summit's quality of care by listening to patients, documenting and investigating concerns, and partnering with department leaders to proactively problem solve and meet patient needs and expectations.

  
  
• 
  

  Supports reputation management and serves as a liaison between patients and the organization's administration, staff and physicians.

  
  
• 
  

  Performs various processes of quality data collection including data exports, imports, and audits, input of patient reported outcome surveys, general maintenance of systems, and other data collection processes relevant to quality reporting, analysis and trending.

  
  
• 
  

  Partners with Quality and Performance Improvement Manager to prepare reports, extract and analyze data to show trends over time, and prepare other materials for presentation to various audiences.

  
  
• 
  

  Some time spent working and interacting with employees in clinic, therapy and surgery center setting.

  
  

Summit's hiring range for this position is $27.47 to $34.34 per hour. The hired candidate may be eligible to receive additional compensation in the form of bonuses, differentials and/or deferred compensation. In addition to our base salary, we offer a comprehensive total rewards package that aligns with our vision of leading a healthy and active lifestyle. This includes medical, dental, vision, disability, life insurance, paid time off and 401(k)/profit sharing retirement plan. If you are hired at Summit, your final base salary compensation will be determined based on factors such as skills, education, experience, and internal equity.

Summit Orthopedics provides the Twin Cities, Greater Minnesota and Western Wisconsin with the full spectrum of orthopedic care including sub-specialty clinics, walk-in care at our Orthopedic Urgent Care clinics, imaging, bracing, therapy, surgery, and post-surgical stays at our Care Suites. Our expert team of physicians, surgeons, physician assistants, certified athletic trainers and therapists are part of the 1100+ employees who partner to provide quality care designed to support a healthier, more active lifestyle.

Summit Orthopedics is committed to providing equal opportunity to all employees and applicants for employment in accordance with all applicable laws and regulations of federal, state and local governing boards and/or agencies.

2 years' or more of healthcare experience working with healthcare data, reporting, or analytical process responsibilities, required. (required)
Bachelor's degree in health care specialty, or other related program, required.
In lieu of education, an equivalent combination of coursework and previous related experience may be considered. (required)