Business Process Workstream Lead

National Grid is hiring a Business Process Workstream Lead for our NY Electric Operations - Digital Solutions department. This position can be located in Massachussetts (Northboro or Waltham) or Upstate New York (Syracuse or Albany).

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Responsible for leading the assessment, redesign, and optimization of DERMS business processes to ensure they are efficient, scalable, and aligned with both organizational goals and DERMS technology capabilities. This role ensures that DERMS processes are clearly defined, standardized where appropriate, enabled by technology, and supported by effective change, training, and performance measurement frameworks.

The role provides endtoend accountability for process design and improvement activities within the DERMS program and ensures that redesigned processes are successfully transitioned into daytoday operations.

• Lead the development of proposed future state DERMS processes to identify inefficiencies, bottlenecks, risks, and improvement opportunities across the organization.
• Define and deliver future state DERMS processes using industry best practices and structured methodologies (e.g., Lean, Six Sigma), ensuring alignment with business objectives and operating models.
• Ensure redesigned processes are effectively aligned with DERMS technology solutions, identifying opportunities for automation, digital enablement, and workflow optimization.
• Partner with Product, Data, IT, Architecture, and DERMS business stakeholders to ensure process requirements are clearly understood and embedded into system design and configuration.
• Define process roles, responsibilities, and handoffs to support clarity, accountability, and operational efficiency.
• Collaborate with Change Management, Training, and Communications workstreams to support successful adoption of new or updated processes.
• Ensure comprehensive process documentation is developed, including process maps, workflows, standard operating procedures (SOPs), and supporting materials.
• Establish process performance metrics and KPIs to measure effectiveness, efficiency, and outcomes postimplementation.
• Create feedback loops and continuous improvement mechanisms to ensure DERMS processes remain effective and adaptable over time.
• Support transition to businessasusual operations by ensuring processes are stable, understood, and supported postgolive.

• Bachelor's Degree or 5+ years' relevant and progressive experience.
• Strong project management, time management, and problem-solving skills.
• Effective collaboration and partnership capabilities.
• Background in utility service business activities and projects preferred.
• Electrical engineering background in utility industry preferred.
• Valid driver's license and acceptable driving record.

Salary:

MA: $132,000.00 - $155,000.00 USD annually

Upstate NY: $118,000.00 - $138,000.00 USD annually

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.

Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.
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