Technical Service Representative

As the Technical Service Representative, you will provide on-site technical support within OEM and fleet environments, including troubleshooting coating application, defects, and process variability

Responsibilities

• Manage audit and service programs to identify risks, improve corrective actions, and reduce warranty exposure
• Review, document, and improve coating processes in OEM production settings
• Be a primary owner of product-related CAIRs, ensuring accurate entry, proper routing, timely resolution, and closure
• Prioritize and respond to technical service needs across assigned accounts
• Deliver training, certification support, and standard operating procedures (SOPs) to customers and our teams
• Collaborate with Marketing and Product teams to communicate field feedback, support product positioning, and stay current on product updates
• Participate in regular customer and internal calls (weekly, bi-weekly, monthly) to agree on performance and priorities
• Support continuous improvement programs related to products, tools, and systems
• Demonstrate coating application and mixing, including troubleshooting in live production environments

Qualifications

• Bachelor's degree or 5+ years of relevant experience in coatings, manufacturing, or a related field
• Experience in a large OEM environment as a technician, specialist, or manager
• Working knowledge of Microsoft Office (Excel, Word, PowerPoint, and Outlook)
• Work with all levels of customer organizations (operators through leadership)
• Bilingual (Spanish/French), but not required
• Willingness to travel overnight up to 75%

About us:

Here at PPG we make it happen, and we are looking for candidates of the highest integrity who share our values, with the commitment and drive to strive today to do better than yesterday - everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @ PPG on Twitter.

At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to https://careers.ppg.com/us/en/candidate-resources.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need an adjustment due to a disability, please email recruiting@ppg.com.

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.

Medical, Dental, Vision, and 401k Benefits will be discussed with you by your recruiter during the hiring process.

As faixas salariais e os beneficios da PPG podem variar de acordo com o local, o que nos permite remunerar os funcionarios de forma competitiva em mercados regionais diferentes. A PPG considera varios fatores na tomada de decisoes sobre remuneracao, incluindo, entre outros, conjuntos de habilidades, experiencia e treinamento, qualificacoes e educacao, licencas e certificacoes, alem de outras necessidades organizacionais. Ha outros incentivos que podem ser incluidos.

Nossos programas de beneficios para funcionarios sao planejados com foco no bem-estar e na saude de nossos funcionarios. Todas as coberturas e beneficios de seguro seguirao os termos e condicoes dos planos e respectivos documentos de governanca.