Senior Manager - Software Development

You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

Verizon's Consumer Wholesale plays a crucial role in how Verizon presents itself in the marketplace, enabling additional revenue streams and subscriber growth through consumer-focused MVNO distribution channels.

Joining the GTS team in reseller Solution Suite (RSS), you will be leading the technical team who manages the day-to-day support and fast path projects for all Verizon Wireless resellers. In this role, you will engage in daily high-level collaboration with Wholesale MVNO customers, Wholesale organization, Revenue Assurance, GTS, Network and other internal cross-functional partners.

Key responsibilities include-

• Technical Leadership & Increased Speed to Market : Leading & guiding a technical team responsible for fast path product requests and increase speed to market timeline to delight the customer.

• Crisis Management * 24/7 Operating Model : being responsible for leading the team and partnering with operational support across GTS, Business and network for 24*7 support models.

• Executive Escalation Management: Serving as the primary operational point of contact and directing liaison for escalations from business partners.

• Cross-Functional Collaboration: Building necessary internal relationships and communicating among GTS applications supporting Wholesale and IT teams to resolve customer issues.

• Leading cross functional team responsible for ensuring Service Level Agreement and Key Performance Indicators for applications supporting resellers are met.

• Translating complex technical details into clear, concise language for non-technical stakeholders (customers, business partners). Provide short-term solutions, risk/benefit and the path to permanent resolution.

• Having a deep understanding of the wireless landscape, and relevant technologies (e.g., Resellers, SIM lifecycle, device certification).

• Guiding the team to evaluate solution's alignment with the Reseller agreements and contracts.

• Determining the structure, design, and scope of the Wholesale systems and having a deep understanding of enterprise application architecture.

• Leading through ambiguity and having the ability to quickly lead the team to technical solutions and provide recommendations in a high pressure environment

• Ensuring smooth production rollout of the enhancements ensuring MTTR (Mean Time to Resolution) is met for any post production fallouts

• Being responsible for ensuring core day-to-day operations SLAs and expectations are met by engaging with internal and external stakeholders, Vendor partners and business teams.

You'll need to have:

• Bachelor's degree or four or more years of work experience.

• Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.

• Experience in programming, Operational support or relevant work experience.

• Experience with JAVA/J2EE Technologies.

• Experience with writing SQL queries & database Technologies.

• Exposure in analyzing and debugging the prod issues driving issue resolution.

Even better if you have one or more of the following:

• Experience with managing a team & providing guidance & mentoring them.

• Experience with Enterprise Architecture Framework .

• Experience with Unix/Linux .

• Telecom experience especially with Ordering, provisioning & Billing applications.

• Familiarity with Microservices Architecture and related technologies.

• Operational Experience with tools as New Relic, Grafana, Splunk.

• Operations & support: incident triage, RCA, SLAs.

• Experience in Cloud technologies .

• Knowledge of MQ, APIGEE, Kafka, Spring Framework, Apache Camel.

• Agile Software development process & applicable methodologies.

• Excellent verbal and written communication skills.

• Hands-on experience with modern AI tools.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.