Systems Coordinator

• Job Type: Officer of Administration
• Bargaining Unit:
• Regular/Temporary: Regular
• End Date if Temporary:
• Hours Per Week: 35
• Standard Work Schedule: Monday - Friday
• Building: Avery Hall
• Salary Range: $66,300 - $69,000

Position Summary

Reporting to the Director of Information Technology at the Graduate School of Architecture, Planning and Preservation (GSAPP), the Systems Coordinator provides IT support to the students of the GSAPP. The incumbent is part of a team responsible for a wide range of technical operations on a 600+ node Windows/Mac hybrid network.

The incumbent will be part of the school's Systems Coordinator team, which provides support to all GSAPP students via a help desk ticketing system. This includes addressing student support requests, providing walk-in direction to students and maintaining student workstations in the labs, classrooms and design studios, as well as occasionally providing faculty and administration with technical support. Provides detailed explanations of ticket resolutions and thoroughly documents all steps related to technical solutions in order to contribute to the internal knowledge base.

Assists with ongoing and long term projects, such as model workstation builds and image deployment processes. Assists with the setup and break down of labs and studios each semester, including computer imaging/software deployment, computer moves, network cabling and installing security solutions for the equipment.

Researches, implements and deploys client/server configuration software suites and/or scripting in order to facilitate the security (Fortres, WSUS, SEPM), deployment (SCCM), printing (PMP) and rendering (Deadline) systems. Contributes to a knowledge-based infrastructure to improve transfer of knowledge between the administration, technicians, students, and faculty.

Occasionally assists/supports the AV team. Will install, maintain and support new and existing classroom infrastructure, responds to service/repair/assistance requests in these spaces, helps oversee student and faculty reservations, processes pick-ups and returns of AV inventory and assists with audio-visual services such as streaming, recording, publication, and archiving of event videos.

Performs related duties and responsibilities as assigned.

Responsibilities

• The incumbent will be part of the school's Systems Coordinator team, which provides support to all GSAPP students via a help desk ticketing system. This includes addressing student support requests, providing walk-in direction to students and maintaining student workstations in the labs, classrooms and design studios, as well as occasionally providing faculty and administration with technical support. Provides detailed explanations of ticket resolutions and thoroughly documents all steps related to technical solutions in order to contribute to the internal knowledge base. (60%)
• Assists with ongoing and long term projects, such as model workstation builds and image deployment processes. Assists with the setup and break down of labs and studios each semester, including computer imaging/software deployment, computer moves, network cabling and installing security solutions for the equipment. (10%)
• Researches, implements and deploys client/server configuration software suites and/or scripting in order to facilitate the security (Fortres, WSUS, SEPM), deployment (SCCM), printing (PMP) and rendering (Deadline) systems. Contributes to a knowledge-based infrastructure to improve transfer of knowledge between the administration, technicians, students, and faculty. (10%)
• Occasionally assists/supports the AV team. Will install, maintain and support new and existing classroom infrastructure, responds to service/repair/assistance requests in these spaces, helps oversee student and faculty reservations, processes pick-ups and returns of AV inventory and assists with audio-visual services such as streaming, recording, publication, and archiving of event videos. (10%)
• Performs related duties and responsibilities as assigned. (10%)

Minimum Qualifications

• 
  

  Bachelor's degree or its equivalent required. Minimum of 0-2 years' related experience. Candidate should have strong desktop support and troubleshooting skills, and be comfortable working with a wide variety of software, hardware and networking issues. Excellent oral and written communication skills and a service-oriented attitude required.

  Experience with computer image deployment and software packaging is highly desirable. Experience working in an educational environment is a plus.

  
  Occasional weekend and evening work, as well as some flexibility of hours worked will be required.

Preferred Qualifications

• NA

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.