Case Manager, City Alliance Time Limited Subsidy (TLS) - The Nest II

Role: Case Manager, City Alliance Time Limited Subsidy (Temporary)

Reports to: Program Manager, Time Limited Subsidy (TLS)

Program: 1700-Coordinated Entry System

Department: Coordinated Entry

Location: The Nest II - 316 W 2nd Street, Los Angeles, CA 90012

Setting: Not 100% Onsite

Schedule: Monday - Friday, 8:00am - 4:30pm

Status: Full-time/Temporary/Non-Exempt/Non-Management

Openings: 3

Job Description Summary:

The City Alliance Time Limited Subsidy (TLS) Case Manager will provide field-based housing stabilization services to individuals and families who have recently experienced homelessness within the City of Los Angeles. The TLS Program offers short to mid-term rental subsidies combined with linkages to employment and community-based services in order to end homelessness for participants, and support them in achieving permanent housing stability. The CES TLS Case Manager's primary responsibilities are to implement housing stabilization plans, and coordinate linkage to community-based services and permanent housing providers. This program focuses heavily on supporting individuals and families with increasing their income via linkage to employment resources and appropriate benefits programs, as well as life-skill coaching needed to ensure housing retention. Case Managers are also responsible for building and maintaining good working relationships with landlords, management companies, and property owners.

Job Description Essential Duties and Responsibilities:

• Maintain a case load of approximately 20 newly-housed participants for case management services.
  
• Develop effective, trusting relationships with program participants .
  
• Work with participants to implement and update a housing stabilization plan that will maximize housing retention. This includes completing an acuity assessment every 90 days to determine appropriate permanent housing solutions.
  
• Assist participants with accessing resources and services to increase housing stability (e.g. linkage to primary care physicians, health insurance, food banks, credit repair, legal aid, In Home Supportive Services (IHSS), money management, tenant rights and responsibilities, mental health, benefits enrollment, etc.).
  
• Conduct regular home visits and accompany participants as needed to appointments related to housing stability (e.g. Housing Authority appointments, court appearances, benefits appointments, etc.)
  
• Provide counseling, instruction, and assistance around increasing independent living skills, life-skills training and financial literacy training to enhance housing stability.
  
• Assist participants in developing and attaining goals related to education, vocational training, and/or employment.
  
• Provide advocacy as to help mediate issues and barriers between landlord and participant.
  
• Develop and maintain collaborative relationships with partner agencies and service providers within the Coordinated Entry System (CES) to address participants' needs relevant to increasing income, improving daily living skills, and increasing community engagement.
  
• Facilitate referrals to Employment Specialist as appropriate.
  
• Participate in case conferences, tenant meetings, staff meetings, and community meetings as required.
  
• Keep up-to-date, accurate, well-written/well documented case notes; complete all documentation and paperwork in a timely manner; prepare clear and thorough assessments and referrals for inclusion in case files and provide supervisor with any and all information requested in the timeframe given.
  
• Attend required trainings while seeking out learning opportunities for continued education; stay up-to-date on best practices in ending homelessness and participant care.
  
• Collaborate with Central Fiscal Agent (CFA), and submit accurate and timely documentation for monthly financial assistance requests. Ensure all relevant documentation is provided to CFA in a timely manner.
  
• Support with completion of housing applications for individuals who are eligible for Permanent Supportive Housing subsidies.
  
• Other duties as assigned

Job Description Qualifications:

• High School Diploma or GED or Equivalent
  
• Knowledge of homeless social service providers and Coordinated Entry System
  
• Able to communicate and interact with subcontractors, housing providers and community partners in a culturally competent manner
• Detail oriented with excellent time management, organizational, written, verbal, interpersonal, and computer skills
  
• Valid CA Driver's license, reliable vehicle, auto insurance, and an acceptable driving record.
  
• Self-starter

Job Description Preferred Qualifications:

• Bachelor's degree in related field (Social Work, Community Organizing, or other Human Services)
  
• One years' full-time experience working with the homeless, preferably those living with mental illness and / or substance addictions; or an equivalent combination of education and experience
  
• Bilingual (Spanish)

Job Description Work Environment:

• Combination of field and office environment.
  
• Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.
  
• On occasion walk or drive to different local sites.
  
• Will necessitate working in busy and loud environments.
  
• Will be exposed to elements like cold, heat, dust, noise and odor.
  
• May need to bend, stoop, twist, and sit throughout the day.