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At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort. Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture. Are you looking for a place where you can bring your authentic self to work every day andbe able to connect, engage and delight?
We offer excellent benefits and perks including one free meal per shift and free theme park access. We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun. We embrace diversity at our core and offer the opportunity for all team members to reach their potential. We invest in training and development opportunities for all team members. We promote social responsibility by being a good neighbor in the community. We care for you, just as we care for others.
About Universal Cabana Bay Beach Resort Join the team at this vibrant, retro hotel inspired by iconic Florida beach resorts of the 1950s and 60s. Responsible for; providing prompt, efficient courteous, professional food and beverage service; pre-meal set up and post meal clean up; ensuring that all guests needs are met and that their expectations are exceeded. Job Specific (90%):
Maintains current knowledge of all menu offerings, to include ingredients, preparation method, time required, presentation and appearance Sets up assigned station in accordance to Loews Standards Greets guests in a polite professional manner according to Loews standards Provide upsell opportunities to guests to enhance the dining experience and increase overall check average Records all aspects of guests order accurately and enters guest orders into POS Coordinates placement of order so that the timing of preparation and delivery flows consistently throughout entire meal Monitors preparation of individual courses to ensure proper flow Inspects presentation of all food items to ensure that a quality product is delivered to the guest as ordered Serves all food and beverage items professionally, according to Loews Standards Monitors guests at all times, anticipates needs, responds to requests, ensures satisfaction Prepares and presents accurate, complete guest check Collects monies due and/or applies charges to guest account using POS terminal Completes end of shift revenue report and cash deposit Performs all side work duties as assigned by manager/supervisor Be available to fill in as needed to ensure the smooth and efficient operations of the restaurant as directed by the restaurant manager or immediate supervisor Attends all department meetings as scheduled Other duties as assigned
General (10%):
Promotes and applies teamwork skills at all times Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance Is polite, friendly, and helpful to guests, management and fellow employees Executes emergency procedures in accordance with hotel standards Complies with required safety regulations and procedures Maintains cleanliness and excellent condition of equipment and work area Complies with hotel standards, policies and rules Recycles whenever possible Remains current with hotel information and changes Complies with hotel uniform and grooming standards Attendance in conformance with standards May be required to work varying schedules to reflect business needs of the hotel Required to attend all training sessions and meetings
Qualifications
Food and Beverage experience required Strong understanding of menu offerings, service etiquette, and guest engagement. Excellent guest service skills. Basic proficiency with POS systems for order entry and processing. Proven experience working in high-volume Food and Beverage operations preferred. Strong organizational skills. Excellent guest service skills. Ability to regularly push, pull, lift up to 50 lbs Ability to communicate effectively in English verbally with team members, leaders and guests required. Must be able to work a flexible schedule, nights, weekends and holidays as required.
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Loews Hotels, LLC.
Mar 18, 2026