Homeless Prevention Case Manager

THE SALVATION ARMY

North and Central Illinois Division

JOB DESCRIPTION

JOB TITLE: Homeless Prevention Case Manager

LOCATION/DEPT: Peoria Social Services

REPORTS TO: Assistant Social Services Director

PEOPLE MANAGER: No

FLSA CATEGORY: Non-Exempt, Full Time

PAY GRADE: 205

PAY RATE: $20.67 - $24.80 Hourly

WHO WE ARE

At The Salvation Army, we are dedicated to "Doing the Most Good". We are made up of thousands of officers, soldiers, staff, volunteers, donors, and partners working together to holistically meet the physical, emotional, and spiritual needs of our most vulnerable neighbors. We do this through programs designed to combat homelessness and hunger, provide safe spaces for youth after school and on the weekends, achieve and maintain sobriety, and give hope to the hopeless. The Salvation Army North and Central Illinois Division provides these services to people in need.

JOB SUMMARY

Responsible for the administration of The Salvation Army's Emergency Assistance Programs in Peoria, Fulton, and Woodford County including resource referrals, screening participants for eligibility with various funding partners, and administering assistance according to agency and funder standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Conduct outreach and engagement services in the community to identify, engage, support and build rapport with participants in the target population.
• Develops and fosters local relationships with other service/ healthcare/ educational/ municipal entities to ensure effective local support and referral sources.
• Determine client eligibility and conduct client intakes and assess the level of need, complete all appropriate assessments and paperwork, gathering documentation.
• Maintain written and electronic case files with all relevant client information along with advocacy, financial services, referrals, payment arrangements, and outcomes.
• Maintain and submit monthly statistics in a timely order as required for The Salvation Army and other grants received.
• Collects, compiles, and reports statistical data to the Assistant Social Services Director.
• Attend staff meetings and community events as necessary.
• Participate in the renewal of all contract and funding plan requests.
• Other duties as assigned by the Peoria Social Service Assistant Director
• Maintain positive work atmosphere through appropriate conflict management, courteous demeanor, and professional and appropriate communication practices.

Administrative Expectations

• Successfully satisfy the training requirements associated to the position and as required by The Salvation Army.

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES

Education:

Bachelor's degree in social work, sociology, criminal justice, psychology or human service-related field. Consideration given to individuals with significant social service case management experience in lieu of a bachelor's degree.

Experience:

A minimum of three to five years' knowledge and work experience related to Social Services and supporting others through Case Management is preferred. Familiarity with local resources, Continuum of Care and homeless service providers.

Skills/Abilities

• Excellent written and verbal communication skills, including experience or capacity to demonstrate positive interpersonal skills and work as a cooperative team member.
• Close attention to detail and a high level of confidentiality
• Ability to multi-task several projects concurrently
• Must have an interest and ability to work with people of diverse racial, ethnic, and socio-economic backgrounds in a sensitive and culturally appropriate manner.
• Ability to establish and implement policies and procedures.
• Demonstrated awareness of budget resources and cost control, as well as planning and administering budgets.
• Proficiency in computer software applications, including demonstrated experience in using email, MS Office applications.

JOB LIMITATIONS

• This individual will only commit resources of The Salvation Army that have been allocated or approved.
• This individual will adhere to all policies and procedures in carrying out the responsibilities of this position. The individual will keep the designated Supervisor informed of all critical issues relating to their area of responsibility.

PHYSICAL DEMANDS/WORK ENVIRONMENT

• This position will be required to do light physical work. Sometimes heavier.
• To successfully perform the essential functions of this position, the employee is regularly required to use standard office equipment including a PC and potentially make public presentations/interactions.
• The work environment for this position includes an office environment with a low to moderate noise level.
• This individual must be able to travel to meet the needs of the position. A valid MVR is required.

REPORTING RELATIONSHIPS

• This position reports to the Assistant Social Services Director.
• In context related to this position's duties, this individual will interact with a wide range of contacts both internal and external. In these contacts he/she will act as a representative of The Salvation Army and its mission.

COMPETENCIES

• Maintain a positive work atmosphere by behaving and communicating in a manner that fosters and maintains positive relationships with co-workers and supervisors.
• Resolve conflicts in a positive manner.
• Treat staff, clients, and visitors with courtesy.
• Respect others' property and people.
• Use professional and appropriate communication to and about co-workers, supervisors and subordinates.
• Support the Mission of The Salvation Army by treating every donor, contact and colleague with respect and dignity, and without discrimination of any kind.

PERFORMANCE MEASURES

• This individual will be evaluated on how effectively the outcomes of this position are achieved. Timeliness and accuracy of accomplishing assigned goals will be reviewed. An evaluation of how effective service is provided. Performance will also be determined by outcome information provided during weekly staff meetings and monthly reports.

POSITION LIMITATIONS

• This individual will adhere to all policies and procedures in carrying out the responsibilities of this position.