IT Helpdesk Intern

Become the next FACE of MRA!

Friendly. Accountable. Centered on Members. Engaged.

MRA = Problem Solved.

That's the FACE Culture that we live and breathe here at MRA.

MRA (The Management Association) is seeking a motivated IT Helpdesk Intern to support our Technology Services team while gaining hands-on experience in a professional IT support environment. This role is ideal for a student or early-career IT professional looking to build real-world troubleshooting and technical support skills while learning from experienced technology professionals.

As the IT Helpdesk Intern at MRA, you will assist with front-line technical support for employees, helping troubleshoot hardware, software, and basic network-related issues. This is a hands-on learning opportunity where you will respond to helpdesk requests, support technology setup and maintenance, and assist with day-to-day IT operations. You'll gain valuable experience working alongside our Technology Services team while contributing to a responsive and customer-focused IT support environment.

This internship opportunity is open until June 30 and is based on-site at our Waukesha, WI office.

Eligibility Requirement:
Applicants must be able to commute to the Waukesha, WI office and reside in Waukesha, Milwaukee, Ozaukee, or Washington counties.

Essential Functions:

• Assist with diagnosing and resolving helpdesk requests for computers, phones, peripherals, software, and other technology issues. Support may be provided in person, by phone, email, or remote access.
• Assist with installing, maintaining, and repairing IT hardware and software, including operating systems and common software applications.
• Support basic administrative tasks within Office 365, Exchange, and Active Directory.
• Help maintain accurate records of hardware, software, and maintenance activities.
  Assist with new employee IT setup and orientation.
• Support video conferencing, training room technology setup, and printer/copier troubleshooting.
• Participate in IT projects, upgrades, and system improvements as assigned.
• Gain exposure to IT security best practices and cybersecurity awareness.
• Other duties as assigned.

Qualifications:

• Education & Experience: Currently pursuing or recently completed coursework in Computer Science, Information Technology, or a related field, or individuals in their first year of an IT career seeking hands-on helpdesk experience.
• Technical Skills:Basic familiarity or interest in computer systems, Windows operating systems, Microsoft Office applications, or general technology troubleshooting. Exposure to tools such as Office 365, Microsoft Teams, SharePoint, or basic networking concepts (Wi-Fi, DNS, DHCP) is helpful but not required.
• Competencies:Strong willingness to learn, dependable work habits, and a customer-focused mindset. Ability to communicate clearly, ask questions, follow troubleshooting steps, and manage tasks in a team-oriented environment.

What's in it for you?

• Hands-on IT support experience in a professional environment
• Exposure to enterprise technologies and systems
• Mentorship from experienced IT professionals
• Opportunity to develop troubleshooting, technical, and customer service skills
• Professional networking and career development experience

If you're ready to build your IT experience, contribute to a supportive technology team, and help MRA deliver exceptional service to our employees, we want to hear from you!