New

Software Application Support Engineer

SprezzMC
paid holidays, 401(k), retirement plan
United States, Virginia, Arlington
4201 Wilson Boulevard (Show on map)
Mar 18, 2026
PositionTitle:Software Application Support Engineer Location: Remote(In the U.S) Other Considerations:U.S. Citizen or Permanent Resident (Required) This position is contingent upon contractaward. POSITIONSUMMARY We are seeking a highly skilled Software Application Support Engineer to support enterprise applications for the U.S. Department of Veterans Affairs. In this role, you will provide operational and technical support for mission-critical applications that enable essential services for Veterans, clinicians, and VA staff. RESPONSIBILITIES Application Support & Incident Management: Provide Tier 2 and Tier 3 technical support for enterprise applications, diagnosing and resolving application issues while ensuring minimal service disruption System Monitoring & Performance Management: Monitor application performance, logs, and system metrics to proactively identify issues and implement solutions that maintain high system availability and reliability Troubleshooting & Root Cause Analysis: Investigate application errors, performance issues, and integration failures to identify root causes and implement corrective actions Production Support Operations: Support production environments by managing application deployments, configuration updates, and operational maintenance activities Collaboration with Development Teams: Work closely with developers, architects, and DevSecOps teams to troubleshoot defects, validate fixes, and ensure smooth deployment of application updates Incident & Problem Management Processes: Participate in incident response activities and support problem management processes to prevent recurring issues and improve system stability Documentation & Knowledge Management: Maintain technical documentation including troubleshooting guides, support procedures, system configurations, and knowledge base articles Change & Release Support: Assist with application releases and changes, ensuring proper testing, validation, and coordination across environments Security & Compliance Support: Ensure application support activities align with federal security policies, operational procedures, and system compliance requirements QUALIFICATIONS Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience) 5+ years of experience supporting enterprise software applications in production environments Experience troubleshooting application issues across web applications, APIs, and backend services Strong understanding of application architecture, system integrations, and database interactions Experience analyzing application logs, system metrics, and monitoring tools to diagnose issues Proficiency with SQL and relational databases Familiarity with Linux or Windows server environments Experience supporting applications in cloud or hybrid infrastructure environments Knowledge of incident management and service management processes Experience working within Agile or DevOps development environments Familiarity with version control systems such as Git Strong analytical, troubleshooting, and problem-solving skills WORKING CONDITIONS StandardBusiness hours are Monday through Friday.Occasionalextendedor weekend hours may berequiredbased on operationalneeds.Must have reliable internet service that allows for effective telecommuting. BENEFITS Sprezzatura offers a comprehensiveand flexible benefit package to include: Medical, Dental, and Vision HealthSaving Account(when enrolled ineligible plan) with Companycontribution Company paidLife, Accidental Death, Short-term & Long-term Disability VoluntaryAccident, HospitalIndemnity, & Critical Care Insurance Voluntary Medical & Dependent Care Flexible Spending Accounts AccruedPaid Time Off & Company Paid Holidays 401(k) Retirement Plan with Company match WORK AUTHORIZATION Sprezzatura participatesin E-Verifyand will provide the federal government with your I-9 information to confirm that youare authorized towork in the U.S. Sprezzaturais a mission-driven, Service-Disabled Veteran-Owned Small Business (SDVOSB) that thrives at the intersection of technology, innovation, and impact. We specialize in secure, scalable, and human-centered digital solutions that accelerate government transformation. Our work spansDevSecOps, health IT modernization, intelligent automation, benefits delivery, and digital communications. We partner with agencies ready to evolve-delivering not just strategy, but measurable execution. Rooted in operational excellence and driven by curiosity, we help our clients navigate complexity withclarity,turning ambitious ideas into real-world outcomes. No buzzwords. Just impact. EEO STATEMENT Sprezzatura is an Equal Opportunity Employer. We do not discriminateon the basis ofrace, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other legally protected characteristic. Applicants have the right to discuss,disclose, or inquire about compensation without retaliation. Reasonable accommodations are available for qualified individuals with disabilities. This job description is not intended to be an employmentcontractand does not guarantee employment for any specific duration.