Security Ambassador

Duke University:

Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America's leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

Be You.

At Duke, we celebrate individuality and the unique perspectives that each member of our community brings. As the Security Ambassador, you'll play a vital role in creating a welcoming, safe, and inclusive museum environment where staff, visitors, and the broader community can fully engage with the Nasher Museum of Art. Your presence and professionalism ensure that everyone who enters the museum feels supported, respected, and connected.

Be Bold.

As a Security Ambassador, you are a frontline representative of Duke University and the Nasher Museum-supporting safety, protecting cultural assets, and delivering exceptional visitor experience.

What You'll Do:

Safety, Security, and Emergency Response

• Implement and uphold museum security procedures in collaboration with fellow security staff.
• Respond calmly and effectively to emergencies, including fire/life safety and medical situations.
• Maintain strong situational awareness, identifying suspicious, unsafe, or unusual activities.
• Document incidents clearly and accurately through required reporting protocols.

Visitor Monitoring and Policy Engagement

• Monitor assigned galleries and museum spaces to encourage safe, respectful visitor behavior.
• Safeguard artworks, facilities, and property through proactive presence and observation.
• Welcome and check in visitors at the loading dock; issue temporary badges as needed.
• Escort Duke Facilities personnel and external contractors to secure, non-public areas.
• Address policy concerns in a respectful, visitor-centered manner.

Customer Service and Communication

• Provide exceptional customer service to visitors, staff, and community partners.
• Assist guests with inquiries, directions, and general information about the museum and Duke campus.
• Maintain clear and professional communication with museum staff and security leadership.

Operational Support and Professional Development

• Conduct opening and closing procedures and maintain daily logs as outlined in standard operating procedures.
• Monitor and operate museum video surveillance systems.
• Support after-hours and special events as needed.
• Participate in required training and ongoing professional development.
• Operate a golf cart for museum-related duties.

Additional Duties

• Perform other responsibilities as assigned to support museum operations and visitor experience.

Choose Duke.

When you join Duke as a Security Ambassador, you become part of a community dedicated to learning, creativity, and service. You'll work in an environment that values:

• Collaboration and respect - supporting diverse visitors and colleagues with professionalism and care.
• Growth and development - refining communication, safety, and leadership skills through ongoing training.
• Reliability and trust - contributing to the protection of world-class art collections and cultural spaces.
• Engagement and purpose - representing Duke's commitment to safety, stewardship, and visitor-centered service.

In this role, you will succeed by bringing:

• Communication and comprehension skills normally acquired through a high school education.
• Dependability and sound judgment in daily responsibilities.
• Minimum of 2 years related experience and/or training in a customer service oriented field. Previous security experience in a public environment preferred.
• Strong communication skills, including clear spoken and written English (bilingual abilities welcomed).
• High observation skills and situational awareness.
• Physical ability to stand, walk, climb stairs, and work outdoors as needed.
• Comfort with Microsoft Office tools and basic computer applications.
• Flexibility to work evenings, weekends, holidays, and late-night shifts.
• A satisfactory MVR check for golf cart operation.

Ready to Make a Difference?

Apply now and help us build a safe, welcoming, and inspiring environment at the Nasher Museum of Art.