Sr Executive Services Representative

***No agencies or 3rd party Recruiters please. Thank you! ***

Who we are:

Cornerstone Servicing, a division of Cornerstone Capital Bank, is a best-in-class mortgage servicer with a reputation for amazing service, customer satisfaction, employee retention and happiness! We employ people who are passionately committed to Cornerstone's Mission, Vision & Core Convictions.

We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us.

Who we are looking for:

The Sr Executive Services Representative is primarily responsible for advocating on behalf of the customers to ensure complete and accurate research of their mortgage servicing concerns.

• Location: Onsite daily
• Compensation: $23-27/hr + bonus

Key Responsibilities:

1. Document customer concerns and perform initial research using a variety of resources to determine if there are account updates and corrections needed
2. Evaluate the information provided in the complaint to determine if all required information is documented and obtain any missing details from the customer and or loan officer.
3. Make account updates and corrections recommendations to a third-party mortgage servicing provider
4. Advocate on behalf of the customer when the concern(s) requires additional research by the third-party service provider
5. Ensure timely, clear and accurate updates are provided to the customer and internal stakeholders on a regular basis until research is fully completed
6. Document all interactions fully and accurately within the system of record
7. Assist other Account Executives in signing up new correspondent clients
8. Perform other job-duty related issues as assigned

What you'll need to be successful:

• High School Graduate, GED or equivalent experience
• Minimum 2 -5 years of experience in the mortgage industry
• Experience in Customer Service
• Must have a solid understanding of escrow management and payment processing
• Organized with good problem-solving skills and multi-tasking skills
• Exceptional listening skills in addition to verbal/written communication (chat/email/verbal)
• Ability to read and interpret information furnished in various mediums
• Computer proficiency and the ability to navigate within multiple systems
• Attention to detail
• Comfortable in actively participating in a team environment

What we offer:

Because we recognize and reward hard work, we offer a competitive salary, a full benefits package, and the potential for a performance-based bonus.

What to do next:

If Cornerstone sounds like the place for you (and if you have the qualifications, drive, and passion to match), we invite you to become a member of our winning team! And remember, once you're a part of our Cornerstone team, we'll continue to invest in you as a valuable asset to our company. As many of our team members can tell you, there's something special about working at Cornerstone.