New 
Director, Payment Operations - Clifton, NJ
 Valley National Bank | |
 United States, New Jersey, Clifton | |
 Mar 18, 2026 | |
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Responsibilities include but are not limited to:
* Provide end-to-end leadership of all payment operations, including USD domestic wires, international wires, CHIPS, SWIFT, ACH origination, and compliance processes, ensuring accuracy, timeliness, and regulatory adherence. * Act as the organization's payment operations subject matter expert and primary escalation point for complex transactions and client-impacting issues. * Build and sustain a high-performance culture emphasizing accountability, cross-training, and operational discipline while fostering team engagement and development. * Define and enhance KPIs and service standards for payment accuracy, fraud detection, exception management, and throughput; monitor performance and drive continuous improvement initiatives. * Champion automation, workflow modernization, and straight-through processing strategies to optimize efficiency and client experience across payment channels. * Strengthen operational resiliency through robust business continuity planning, dual-control frameworks, and uptime assurance. * Oversee fraud monitoring and anomaly detection for ACH and wire transactions; partner with risk and compliance teams to reinforce control frameworks and regulatory adherence. * Ensure full compliance with internal policies and regulatory requirements (OCC, FDIC, FFIEC, NACHA, BSA, OFAC, Reg E, Reg CC, Reg DD), meeting audit expectations and mitigating operational risk. | |