Project Manager - Genesys CX Training & Adoption

LMI is seeking a Project Manager to lead enterprise supplemental training and adoption support for the VA deployment of Genesys Cloud CX across 65+ contact centers. This position is remote. The project manager will lead governance, migration alignment, enterprise reporting, and synchronized curriculum development, training delivery, and adoption reinforcement. Remote work is acceptable with flexibility to go into the office based on client's request.

LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.

Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors-helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.

Lead execution of the Enterprise Training Management Plan.
• Oversee Integrated Master Training Schedule alignment.
• Coordinate weekly with VA stakeholders.
• Manage risk, scope, and performance metrics.
• Provide executive reporting to VA leadership.

Required

• 6+ years leading federal IT or contact center modernization programs.
• 3+ years managing multi-disciplinary teams.
• Bachelor's degree required.

Preferred

• Experience supporting VA strongly preferred.
• PMP certification preferred.
• Experience with enterprise contact center platforms.

Additional Information

• Security clearance: Public Trust (VA)

Target Salary Range: $130,000 - 170,000

Disclaimer: The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances.

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