Transformation Analyst

The Transformation Analyst supports senior leaders and transformation initiatives by delivering actionable, decision-ready insights through data analysis, reporting, and visualization. This role translates complex operational and performance data into clear, executive-level outputs that enable effective communication, inform strategic decisions, and drive measurable organizational change.

Operating in a highly execution-oriented capacity, the analyst builds dashboards, scorecards, and ad-hoc analyses that surface trends, performance gaps, and improvement opportunities across client journeys, operational processes, and strategic initiatives. The role partners closely with business stakeholders to ensure data-driven insights are aligned to enterprise priorities and service excellence goals.

What You'll Do:

Analyze structured and semi-structured data to identify trends, performance gaps, and opportunities for operational and service improvements.
• Design, develop, and maintain dashboards, scorecards, and recurring reports that provide visibility into key performance indicators (KPIs) and transformation outcomes.
• Translate complex data findings into clear, concise, and decision-ready presentations for senior leadership.
• Support business and transformation initiatives by organizing, validating, and summarizing data related to client journeys, workflows, and operational performance.
• Partner with business teams to gather analytical requirements and ensure insights are aligned with strategic objectives.
• Perform ad-hoc analyses to support leadership requests, strategic decisions, and change initiatives.
• Compile benchmark, trend, and comparative data to support evaluation of performance and service levels.
• Monitor and track performance metrics over time to assess the impact of initiatives and identify emerging risks or opportunities.
• Prepare executive-ready materials, including reports, visualizations, and analytics, to support effective communication and governance forums.
• Maintain documentation related to analytical assumptions, methodologies, and reporting outputs.
• Collaborate cross-functionally to ensure consistency, accuracy, and alignment of data used in decision-making.

• Minimum of 2 years experience in data analysis, business analytics, operations analytics, or a related analytical role.
• Experience within financial services or banking environments is preferred.
• Strong ability to work with large data sets using structured analytical methods.
  
• Intermediate proficiency in data programming, querying, and analysis tools such as Microsoft SQL, Python, C#, or similar technologies.
• Advanced proficiency in Microsoft Excel and working knowledge of reporting and visualization tools.
• Ability to translate analytical findings into clear, executive-level narratives and visuals.
• Strong written and verbal communication skills, with experience preparing leadership-facing materials.
• Detail-oriented, organized, and able to manage multiple analytical requests simultaneously.
• Comfortable operating in a fast-paced, execution-focused environment while maintaining accuracy and rigor.

• Bachelor's or Master's degree in a quantitative field such as Finance, Mathematics, Sciences, Engineering, Information Technology, or a related discipline.
• An equivalent combination of education and relevant analytical experience may be considered.

City National Bank of Florida is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all applicants. We do not discriminate on the basis of race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, protected veteran status, or any other status protected under federal, state, or Florida law. City National Bank of Florida complies with the Americans with Disabilities Act (ADA) and applicable Florida laws. Qualified individuals with disabilities who require a reasonable accommodation in order to complete the online application or participate in the hiring process may contact our Human Resources Talent Attraction Department talent.attraction@citynational.com.