Software Application Specialist

Future Opportunities - Join Our Talent Community!

Are you a seasoned problemsolver with strong technical expertise and a passion for helping customers succeed? We're building a pipeline of experienced Technical Application Specialists to connect with talented professionals who may be a great fit for future openings on our team.

As our hiring needs evolve, we're excited to stay connected with professionals who may be a great fit for upcoming opportunities. This posting offers a space for you to express interest and explore what this role could look like in the future.

As a Software Application Specialist based in our Dublin, California office, you will provide technical support via phone, email, and chat within our Application Support Group. You will be responsible for diagnosing, troubleshooting, repairing, and debugging software, as well as documenting and escalating issues as necessary. We are seeking applicants with strong problem-solving abilities, excellent communication skills, and a proactive approach to customer support.

What you will be doing:

• Confer with customers via phone, email, or chat to diagnose technical and system problems, troubleshoot, repair, and test solutions within our Application Support Group.
• Respond to customer calls in a professional manner, providing appropriate solutions and advice.
• Interact with customers to perform complex testing, support, and troubleshooting of technical functions remotely.
• Ensure service quality levels are maintained and adhered to, handling all issues in a timely manner.
• Review outstanding issues, ensuring customers and management are kept informed of progress.
• Attend relevant Epicor product training courses in line with the Application Specialist role.

What you will likely bring:

• 3+ years of applicable experience and demonstrated success/knowledge.
• Industry knowledge and experience.
• Desired bachelor's degree in engineering, Computer Science, or related field (or equivalent experience).
• Ability to effectively communicate both verbally and in writing.
• Strong customer service skills, detail-oriented, initiative-taker with a positive attitude.
• Strong problem-solving and technical troubleshooting skills.
• Ability to handle inquiries from customers via multiple channels in a fast-paced call center environment.

Why Join the Pipeline?

Joining this talent pool means:

• You'll be among the first contacted when a Technical Application Specialist role opens.
• You'll have an opportunity to connect with our recruiting team to learn more about upcoming needs across different product lines (e.g., Kinetic, Eagle, BisTrack).
• We can explore potential alignment with specialized areas (SQL, ERP Applications, Network etc).

Whatever your career journey, we'll help you find the right path. Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we're the essential partners for the world's most essential businesses-the hardworking companies who make, move, and sell the things the world needs.

Range:

The salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position.

Recruiter: