New

Case Manager/Outreach Intake Specialist- Hybrid

Endeavors

$50,000.00 - $53,000.00 / yr

United States, Texas, El Paso

Feb 01, 2026

Description

JOB PURPOSE:

Ensure delivery of services to aide in the prevention of homelessness by promoting and developing awareness of the program and conducting full eligibility screenings of Veterans. Provide comprehensive case management to Veterans and their families who are homeless or at risk of homelessness. To provide quality of life and maintain the highest possible ability to function within the community.

Qualifications

ESSENTIAL JOB RESPONSIBILITIES:

Advocate for and facilitate Veterans' access to community resources; housing assistance, utility assistance, and relevant community services and benefits. Build database of community resources. Provide referrals to community resources as needed.
Conduct outreach and networking activities in the community, such as stand-downs, tent cities, bus stations, shelters, under bridges etc. Provide presentations at various community groups in assigned counties. Be active in and network at monthly Veteran community groups. Promote the success and reputation of the Supportive Services for Veteran Families program.
Conduct initial eligibility screening of Veterans seeking program assistance and provide general information/community referrals to Veterans not meeting program eligibility requirements and/or Veterans not scheduled with a Case Manager due to program capacity. Complete Intake and Case Management for eligible clients. Evaluate individual and family needs. Complete service plan with Veteran including housing and other related needs. Coordinate and monitor services, including comprehensive tracking of Veteran activities in relation to service plan and Housing Inspections. Document detailed case notes, daily; maintain comprehensive client files as per Policies and Procedures.
Staff case load regularly with Site Supervisor. Coordinate regularly with Site Supervisor to review outreach plan, Outreach Log, Call Log, etc. Prepare reports as requested by Lead Outreach and Intake Specialist, Program Director or Site Supervisor, and provide on-going program evaluation and recommendations.
Other duties as assigned.
Demonstrate Exceptional customer service, in Everything you do, by placing the child, family, Veteran or client first to support our mission to "Empower people to build better lives for themselves, their families, and their communities."

ESSENTIAL QUALIFICATIONS:

EDUCATION: Bachelor's Degree in Social Work, Sociology, Psychology or related field required.

EXPERIENCE: 1+ years case management experience; 3+ years preferred. 2+ years in a customer service focused environment. Experience with homeless, low income, veterans & their families a strong plus.

ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in the employer's sole discretion.

LICENSES: Driver's License with clear record. LMSW, LBSW, LMFT preferred.

VEHICLE: Must have daily use of a vehicle without prior notice. Up to 50% travel within assigned counties.

OTHER: Must be available and willing to travel to various locations and with such frequency as the business need dictates. Must be available and willing to work nights, weekends and holidays as required to meet business needs. Must not pose a direct threat or significant risk of substantial harm to the safety or health of himself/herself or others.