Business Analyst Comm Desk | Operations Continuity/DEAP Analyst

Are you an effective communicator who can assess problems quickly and make critical decisions? Do you value collaboration, transparency, and problem-solving? Are you a critical thinker and a team player? If so, you can thrive on the Communications Desk team at Spectrum.

At Spectrum, we keep millions of customers connected across our 41-state footprint. The Communications Desk team analyzes service issues, dispatches the appropriate fix agents to solve problems immediately, and keeps internal groups alerted and informed at all times. Our diligent monitoring of all customer experience touchpoints helps to deliver the exceptional services and experiences Spectrum is known for.

BE PART OF THE CONNECTION

As a Business Analyst on the Communications Desk team, you'll analyze business operations and recommend solutions to align individual business functions with organizational goals. You'll use your excellent communication skills and customer centric focus to execute detail-oriented and time-sensitive documentation to drive Spectrum's Customer Commitment, making a difference in the lives of our customers every day.

HOW YOU'LL MAKE AN IMPACT

• Compiling, analyzing, interpreting, and presenting data, both written and verbally, related to current and future operation
• Creating Executive-level reports, charts, graphs, and presentations to aid in proposing new strategies for successful business changes
• Managing day-to-day operational aspects of disaster event management to ensure successful implementation of project tasks and customer treatments including time-sensitive and critical deployment strategies.
• Creating and maintaining Business Continuity and Incident Response plans, directing work efforts, reviewing integrated project timelines, escalating and communicating resource needs, ensuring completion of quality reviews, and driving the resolution of issues as appropriate.
• Recommending use of new technology or existing technology alternatives to solve problems or make improvements
• Assisting in business process redesign and documentation as needed for new technology and process related to the Disaster Events Action Plan program.

In this role you'll work individually and within a team in a dynamic office environment. You'll excel if you can collaborate cross-functionally, adapt to change, and handle multiple projects and priorities simultaneously. You'll develop skills that are transferable to other areas of Spectrum for a meaningful, long-term career.

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

• Experience:
  • Business analysis or related experience: 2 years or more
• Education:
  • Bachelor's degree in business or related field
• Skills:
  • Comprehensive knowledge of software applications such as Word, Excel, PowerPoint, etc.
  • Procedural documentation and project implementation
  • Demonstrated customer service and peer-to-peer leadership
  • Excellent executive-level presentation
• Abilities:
  • Quickly identify business problems & opportunities; prioritize & organize effectively
  • Analyze & interpret data
  • Communicate clearly both orally and in writing
  • Utilize critical thinking to make decisions and solve problems while working under pressure
  • Demonstrated technical concept writing and draft process documentation
• Schedule:
  
  • Four in-office days weekly
  • Flexible schedule and ability to remain available 24 hours, 7 days a week to resolve any issues that may occur
  • May be required to work outside of normal business hours as part of on-call rotation and scheduled coverage