ERP Application Manager

The ERP Applications Manager is responsible for the strategic leadership, configuration, optimization and ongoing support of the ERP systems (Workday, UKG, etc) across the organization. This role, centered within the Technology Services Group (TSG), partners closely with HR, Finance, Supply Chain business leaders to ensure Workday is stable, scalable, secure and aligned with critical objectives. The ideal candidate brings deep functional expertise, strong people leadership and hands-on experience managing complex ERP environments.

Key Responsibilities:

ERP Platform Leadership

• Own the overall strategy, roadmap, and governance for the Workday ecosystem
• Lead configuration, testing, deployment, and maintenance of Workday modules (e.g., HCM, Payroll, Benefits, Time Tracking, Absence, Financials, Recruiting, Learning)
• Ensure system scalability, performance, data integrity, and compliance with organizational policies

Stakeholder & Business Partnership

• Serve as the primary liaison between business stakeholders and technical teams
• Translate business requirements into Workday solutions and enhancements
• Provide strategic guidance on Workday capabilities, best practices, and future releases

Team & Vendor Management

• Manage and mentor Workday analysts, administrators, and support staff
• Oversee relationships with Workday and third-party vendors/implementation partners
• Set priorities, allocate resources, and manage workloads across the team

System Enhancements & Integrations

• Lead Workday releases, updates, and regression testing cycles
• Oversee integrations between Workday and third-party systems (e.g., benefits vendors, payroll providers, identity management, ERP systems)
• Ensure integrations are secure, reliable, and well documented
• Implements and maintains TSG policies, procedures, and goals to meet Carilion's needs.
• Provides oversight of resource allocation for application implementation and upgrade projects.
• Ensures proper operation of information systems and plans necessary application life cycle upgrades.

Security, Compliance & Reporting

• Manage Workday security roles, domains, and business process frameworks
• Ensure compliance with data privacy, audit, and regulatory requirements
• Support advanced reporting, dashboards, and analytics to enable data-driven decisions

Continuous Improvement

• Identify opportunities to streamline processes and improve user experience
• Monitor system usage and performance metrics to drive optimization
• Stay current on Workday product updates, roadmap items, and industry trends

Preferred Qualifications

• Workday Pro certifications (HCM, Payroll, Financials, Supply Chain, Integrations, or Security)
• Experience in large, complex, or highly regulated environments (e.g., healthcare, finance, education)
• Familiarity with Agile or ITIL service management practices
• Strong change management and communication skills

Key Competencies

• Strategic thinking and systems leadership
• Maintains quality service by creating and monitoring metrics, establishing standards, and adjusting operations to align with standards.
• Proactively identifies areas of improvement (process or technical) and develops plans to implement those improvements.
• Analyzes and reports on IT performance metrics and make recommendations for improvement.
• People management and team development
• Strong analytical and problem-solving skills
• Excellent communication with both technical and non-technical stakeholders
• Customer-focused, service-oriented mindset

Education: Bachelors Degree in Computer Science, Information Technology, or Healthcare Business. 4 years of relevant experience may be considered in lieu of Bachelors Degree.

Experience: Minimum 5 years of IT experience.

Licensure, certification, and/or registration: ITIL Foundation Certification

Other Minimum Qualifications: Must be analytical, dependable, and detail oriented. Must possess strong interpersonal and communication skills. Must demonstrate solid leadership and presentation skills. Must be self-initiated, have excellent problem-solving skills, and be customer service oriented.

This job description is only meant to be a representative summary of the major responsibilities and accountabilities performed by the incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

Recruiter:

Recruiter Email:

For more information, contact the HR Service Center at 1-800-599-2537.

Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday.

For more information on E-Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policies

Carilion understands the importance of prioritizing your well-being to help you develop and thrive. That's why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life - at work and when you're away.

When you make your tomorrow with us, we'll enhance your potential to realize the best in yourself.Below are benefits available to you when you join Carilion:

• Comprehensive Medical, Dental, & Vision Benefits
• Employer Funded Pension Plan, vested after five years (Voluntary 403B)
• Paid Time Off (accrued from day one)
• Onsite fitness studios and discounts to our Carilion Wellness centers
• Access to our health and wellness app, Virgin Pulse
• Discounts on childcare
• Continued education and training

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