Engineer II-Computer Systems

Are you looking for a unique opportunity to be a part of something great? Want to join a 17,000-member team that works on the technology that powers the world around us? Looking for an atmosphere of trust, empowerment, respect, diversity, and communication? How about an opportunity to own a piece of a multi-billion dollar (with a B!) global organization? We offer all that and more at Microchip Technology Inc.

People come to work at Microchip because we help design the technology that runs the world. They stay because our culture supports their growth and stability. They are challenged and driven by an incredible array of products and solutions with unlimited career potential. Microchip's nationally-recognized Leadership Passage Programs support career growth where we proudly enroll over a thousand people annually. We take pride in our commitment to employee development, values-based decision making, and strong sense of community, driven by our Vision, Mission, and 11 Guiding Values; we affectionately refer to it as the Aggregate System and it's won us countless awards for diversity and workplace excellence.

Our company is built by dedicated team players who love to challenge the status quo; we did not achieve record revenue and over 30 years of quarterly profitability without a great team dedicated to empowering innovation. People like you.

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Job Description:

Microchip Technology Inc. is seeking an Engineer II - Computer Systems to join our team in Beverly, Massachusetts. The successful candidate will be responsible for providing Tier-2 Desktop Support, ensuring prompt and effective resolution of IT issues for end users. This position involves close coordination with both Tier-1 and Tier-3 IT teams. The role is primarily based at our Beverly-Tozer facility, with additional responsibility for desktop support at the Brimbal facility, which will require occasional travel. Coverage at our Lawrence and Lowell locations may also be required as needed.

Responsibilities:

• Deliver daily technical support for internal desktop systems, including hardware, software, network, security, basic server, and storage infrastructure for over 250 users.
• Install, configure, and troubleshoot Windows XP, 7, 10, and 11 operating systems, workstations, smartphones, and network equipment in a heterogeneous environment.
• Manage user and computer objects within Active Directory.
• Perform Windows imaging for break-fix scenarios and new computer equipment.
• Analyze, install, modify, and support operating systems, databases, and utility software.
• Resolve escalation tickets in a timely manner.
• Conduct routine backup operations for the Beverly facility.
• Provide support and troubleshooting for basic Unix/Linux requests and issues.
• Operate and maintain internal data communication systems across multiple platforms and protocols, including VoIP.
• Assist the Information Services Support Manager in standardizing organizational processes, procedures, and policies.
• Participate in the development of information technology and infrastructure projects as needed.
• Provide remote support for assigned off-site offices and a limited number of home users.
• Travel to other Microchip facilities in North America may be required.

Requirements/Qualifications:

• Bachelor's degree in Computer Science with a minimum of 2.5 years' experience in an IT support environment.
• Must be a U.S. citizen or permanent resident.
• Excellent customer service and communication skills.
• Positive attitude and proactive approach to problem-solving.
• Willing to learn and adapt with new and existing technology.
• Strong experience with Windows 11, Active Directory, and Office 365 in a heterogeneous environment.
• Ability to support multiple users daily.
• Capable of working in a high-pressure, fast-paced environment supporting over 250 users.
• Comfortable working within a tiered support structure.
• Strong technical aptitude and proven problem-solving abilities.

Preferred Skills:

• Demonstrated leadership abilities.
• ITIL Foundation certification.
• Experience supporting engineering lab environments.
• Familiarity with the ServiceNow ticketing system.
• Previous experience with Microchip Desktop Support Systems.

Travel Time:

Physical Attributes:

Physical Requirements:

Pay Range:

Benefits of working at Microchip

Microchip Technology Inc is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

For more information on applicable equal employment regulations, please refer to the Know Your Rights: Workplace Discrimination is Illegal Poster.

To all recruitment agencies: Microchip Technology Inc. does not accept unsolicited agency resumes. Please do not forward resumes to our recruiting team or other Microchip employees. Microchip is not responsible for any fees related to unsolicited resumes.