Position Details
Position Information
| Recruitment/Posting Title |
Senior Program Coordinator |
| Job Category |
Staff & Executive - Finance/Accounting/Purchasing |
| Department |
Business Services - Newark |
| Overview |
|
| Posting Summary |
Rutgers University-Newark (RU-N), an urban public research university and anchor institution located in Newark, New Jersey, is seeking a Senior Program Coordinator. This role serves as a vital member of the RU-N Student Accounting, Billing, Payment Center, and
RUID Services team.
The Business Services Office at RU-N supports student success by delivering high-quality, student-centered services related to billing, payment plans, term bill management, collections, cashiering, and
RUID card processing. Reporting to the Assistant Vice Chancellor for Budget and Financial Planning within the Office of the Chancellor, the office acts as a centralized hub for financial interactions between students and the university. It ensures compliance with institutional, state, and federal regulations, while collaborating with Financial Aid, Registrar, One Stop, Admissions, Enrollment Management units, and academic departments to enhance financial literacy, retention, and equitable access to education.
The Senior Program Coordinator is responsible for:
Student Financial Support:
- Delivering high-quality, student-centered support for tuition, fees, registration holds, billing, payments, refunds, and identity card services.
- Maintaining accurate student financial records, processing timely account adjustments, and ensuring consistent service delivery across multiple touchpoints.
- Using independent judgment and expert knowledge of university systems and policies to counsel students and families on financial obligations.
- Assisting with complex student account issues and collaborating with Financial Aid, Registrar, Housing, Dining, and Veterans Services.
Payment Center & Cashiering:
- Supporting specialized billing scenarios (third-party billing, veteran benefits, tuition remission, summer/winter sessions, unemployment tuition waivers).
- Accepting and processing in-person tuition payments, departmental deposits, and other financial transactions.
- Maintaining and reconciling a cash drawer, troubleshooting discrepancies, and ensuring accurate general ledger reporting.
- Assisting students with online payment systems, installment plans, and refund eligibility.
RUID Card Services:
- Overseeing the issuance and replacement of Rutgers ID cards for students, faculty, and staff.
- Validating eligibility, operating card production equipment, troubleshooting technical issues, and coordinating with IT, Housing, Dining, and Campus Safety.
Counselor on Call (
COC) & Student Support:
- Serving as a front-line escalation resource for high-level inquiries related to billing, holds, payments, and ID services.
- Providing daily support via walk-ins, appointments, virtual platforms, and email inquiries.
Administrative & Project Support:
- Contributing to departmental and cross-functional projects, including self-appraisal evaluations, service delivery enhancements, website and communication updates, and training initiatives.
- Demonstrating strong problem-solving ability, customer service orientation, and a commitment to student success.
- Utilizing advanced technical, analytical, and communication skills in a fast-paced and evolving environment.
|
| FLSA |
Exempt |
| Grade |
05 |
| Salary Details |
|
| Minimum Salary |
68278.480 |
| Mid Range Salary |
84393.980 |
| Maximum Salary |
100509.480 |
| Offer Information |
The final salary offer may be determined by several factors, including, but not limited to, the candidate's qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university's broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent. |
| Benefits |
Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include:
- Medical, prescription drug, and dental coverage
- Paid vacation, holidays, and various leave programs
- Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
- Employee and dependent educational benefits (when applicable)
- Life insurance coverage
- Employee discount programs
|
| Position Status |
Full Time |
| Working Hours |
37.5 |
| Standard Hours |
37.50 |
| Daily Work Shift |
Day |
| Work Arrangement |
Consistent with the current application of Rutgers Policy 60.3.22 or the applicable provisions of relevant collective negotiations agreements, this position may be eligible for a hybrid work arrangement. Flexible work arrangements are not permanent, are subject to change or discontinuation, and contingent on the employee receiving approval in the FlexWork@RU Application System. |
| Union Description |
URA-AFT Administrative |
| Payroll Designation |
PeopleSoft |
| Seniority Unit |
|
| Terms of Appointment |
Staff - 12 month |
| Position Pension Eligibility |
ABP |
Qualifications
| Minimum Education and Experience |
- Bachelor's degree in a related field, or an equivalent combination of education and/or experience that demonstrates knowledge and understanding of office administration, work organization, coordination, facilitation, bookkeeping, and/or report writing principles and practices
- Requires a minimum of two years relevant experience in a program coordination or administrative function that includes coordination of work and management of people; good communication skills; and computer literacy
|
| Certifications/Licenses |
|
| Required Knowledge, Skills, and Abilities |
- Sensitive to cultural diversity and ability to communicate and interact effectively with people of all ages and diverse backgrounds
- Proven ability to work effectively as a team member
- Ability to analyze and interpret data and make independent decisions
- Ability to utilize good judgement when auditing student records to determine if refunds or additional billing is necessary
- Must be able to attend student financial aid, student accounting, and registrar functions off campus and work weekends/evenings as required
- Highly motivated, focused, and results oriented
- Ability to meet expectations in a fast-paced and dynamic customer-oriented environment
|
| Preferred Qualifications |
- Two or more years of experience in student services environment
- Preferred candidate would have some experience within higher education student services
- Experience with general ledger reconciliation, Title IV compliance and financial policy adherence
- Preference for candidates with knowledge of Rutgers University systems that include, Oracle Cloud Financial Management System, Tableau, Salesforce (CRM) but are not limited to, IMS, NSLDS, E-Administrator (HESAA), and ImageNow
|
| Equipment Utilized |
- ID card printer and IDMS system
- Oracle Cloud Financial Management System, Tableau, Salesforce-(CRM), IMS, Financial Aid System (OFSP),NSLDS, E-Administrator (HESAA), ImageNow, Microsoft Office and Tableau
|
| Physical Demands and Work Environment |
|
| Special Conditions |
|
Posting Details
| Posting Number |
26ST0095 |
| Posting Open Date |
01/28/2026 |
| Special Instructions to Applicants |
|
| Regional Campus |
Rutgers University-Newark |
| Home Location Campus |
Rutgers University-Newark |
| City |
NEWARK |
| State |
NJ |
| Location Details |
|
Pre-employment Screenings
All offers of employment are contingent upon successful completion of all pre-employment screenings. Immunization Requirements
Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination. Equal Employment Opportunity Statement
It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we encourage all qualified applicants to apply. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement |
Rutgers University
life insurance, employee discount
Jan 28, 2026