On site - Contact Center Representative - Orion Building

Location:Orion Building -6630 Orion DriveFort Myers FL 33912

Department: Lee Physician Group

Work Type: Full Time

Shift:Set shift assigned upon offer

Minimum to Midpoint Pay Rate:$20.00 - $23.50 / hour

Location: Orion Building 6630 Orion Drive, Fort Myers, FL 33912
Work Environment: 100% On-Site (This is NOT a remote or hybrid role)
Schedule: Full-Time
Recruiter Contact: Lara King

This role is ideal for candidates with prior high-volume contact center experience. Previous call center or contact center experience is strongly preferred, especially in environments that are structured, fast-paced, and performance-metric driven.

Lee Health is seeking professionals who are comfortable handling back-to-back calls, meeting clear productivity and quality expectations, and consistently delivering excellent service all while earning above-market pay within a stable, mission-driven healthcare organization.

Manage a high volume of inbound calls (up to 100 per shift)
Schedule patient appointments accurately and efficiently
Navigate multiple systems while maintaining strong data accuracy
Deliver professional, compassionate service on every interaction

This is an ideal role for candidates coming from contact centers, call centers, customer support hubs, or performance-based service environments.

• Call Volume: Up to 100 calls per shift

• Average Handle Time: 4.5 minutes

• Non-Call Time: Less than 20%

• Quality Assurance: 80%+ accuracy (safety, scheduling & patient experience)

• Schedule Adherence: 90% or higher

Above-Market Pay
Medical, Dental & Vision Coverage
Paid Time Off & Holidays
Retirement Plans with Employer Contributions
Paid Training & Career Advancement Opportunities
Supportive, team-driven culture within Lee Health

The Patient Access Specialist position is often the first point of contact for information and the scheduling of appointments, and/or recording of patient communication. Therefore, it requires excellent verbal and customer service skills. This role involves taking inbound calls from patients, providers, and offices. The Patient Access Specialist plays a key role in the LPG Contact Center success, as his/her immediate interaction with patients impacts revenue, repeat visits and patient satisfaction. Therefore, the efficiency of getting it right the first time, while giving great customer service, is an essential function of this job. The person in this role must be committed to delivering the highest quality service with exceptional patient experience. The Patient Access Specialist responsibilities include registration, scheduling and recording of patient communications. This person will handle a variety of incoming customer inquiries or requests and will use the appropriate resources to complete accurate responses. The person in this position must be comfortable in a fast-paced environment, able to work with dual monitors and possess the ability to prioritize, be extremely detailed, organized, and flexible. In addition, they will exhibit a strong desire and willingness to learn and grow with the department.

Education:High School Diploma or equivalent required.

Experience:Minimum of 6 months of Customer Service Experience required. Minimum of 6 months of scheduling experience preferred.

Certification:N/A

License:N/A

Other:Medical terminology knowledge desired. Excellent customer service, including verbal and written communication skills are required. Must be able to type a minimum of 30 words per minute. Data entry skills and good computer skills are required including knowledge of Microsoft Office. Epic experience preferred. Bilingual is helpful.

US:FL:Fort Myers