Senior IT Endpoint Analyst

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A great job-and a great future-awaits you at Smithfield Foods. We are an American food company with a leading position in packaged meats and fresh pork products. We're looking for motivated people who want to join our team and grow lasting and meaningful careers with us. Apply Now!

THE VALUE YOU'LL BRING:

The position summary states the general nature and purpose of the job. Overall accountabilities are defined in this section.

As a Senior IT Endpoint Analyst, you will lead the implementation, support, and continual improvement of the organization's endpoint infrastructure, including desktops, laptops, mobile devices and peripheral equipment. You will play a key role in delivering high-quality endpoint solutions-ensuring security, performance, and user satisfaction. This role serves as a bridge between technical teams and end users, with a focus on lifecycle planning, issue resolution, capacity management, and consultation. You will also serve as a mentor to team members and lead initiatives in collaboration with the Endpoint Engineering team to drive standardization and innovation.

WHAT YOU'LL DO:

The below statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. May perform other duties as assigned.

• Endpoint Strategy & Delivery: Translate business needs into technical requirements for endpoint engineering projects, cost-saving initiatives, and system enhancements, ensuring alignment with enterprise objectives.

• Deployment & Implementation: Lead or participate in testing, deployment, and implementation of new endpoint solutions, ensuring minimal business disruption and adherence to IT standards.

• Innovation & Continuous Improvement: Identify and recommend innovative uses of existing endpoint and productivity technologies to automate processes, reduce manual effort, and maximize ROI.

• Asset Lifecycle Management: Manage the lifecycle of endpoint hardware and software, including deployment, configuration, and maintenance of desktops, laptops, mobile devices, and accessories, while ensuring all asset additions, updates, and retirements are accurately tracked in the CMDB to support lifecycle visibility and compliance

• Collaboration & Support: Collaborate with Architecture, Infrastructure, Applications and Security teams to prepare associates for new technology deployments and ensure consistent compliance with security protocols.

• Escalation & Troubleshooting: Serve as a point of escalation for complex endpoint issues from the Service Desk; perform root cause analysis and implement solutions to prevent recurrence.

• Training & Field Support: Provide on-site or virtual assistance with deployments, troubleshooting, and associate training; ensure adoption of endpoint solutions across locations.

• Standardization & Automation: Simplify, standardize, and automate endpoint management processes to improve efficiency and scalability across the enterprise.

• Technology Awareness: Stay current on endpoint technology trends, tools, and methodologies to anticipate business needs and recommend emerging solutions.

• Governance & Compliance: Abide by all company policies, safety regulations, and procedures while supporting Smithfield's programs, goals, and initiatives.

WHAT WE'RE SEEKING:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals to perform the essential functions.

• Education & Experience: Bachelor's Degree from an accredited four-year college or university and 5+ years of relevant experience, or an equivalent combination of education and experience, required.

• Technical Expertise: Broad experience administering and supporting Windows, Apple, and Android devices, including desktops, laptops, virtual desktops, tablets, and mobile devices.

• Software & Tools Knowledge: Familiarity with Microsoft Office 365, Adobe, Java, and system administration tools.

• Endpoint & System Proficiency: Experience with endpoint technologies, security updates, driver configurations, and system patching on PCs.

• Remote Support Experience: Hands-on use of remote administration and screen sharing solutions for troubleshooting and user support.

• System & Security Knowledge: Strong understanding of Windows security updates, driver and system patching, and PC hardware/software configuration and troubleshooting to ensure performance, reliability, and compliance.

• Analytical & Problem-Solving Skills: Self-directed critical thinker with strong analytical and problem-solving skills, capable of managing multiple priorities simultaneously while maintaining composure under pressure.

• Process Improvement & Automation: Passionate about automation and continuous improvement, demonstrating initiative to streamline endpoint operations and enhance efficiency across systems and processes.

• Collaboration & Professionalism: Works harmoniously with peers and cross-functional teams, displaying integrity, accountability, and high ethical standards while contributing to a positive and inclusive work environment.

• Communication & Leadership: Effectively communicates technical concepts verbally and in writing to diverse audiences; drives execution with professionalism, reliability, and minimal supervision.

• Adaptability & Commitment: Flexible and responsive to evolving business needs, willing to work additional hours or travel as required to support business priorities and operational continuity.

OTHER SKILLS THAT MAKE YOU STAND OUT:

• Travel Flexibility: Willingness to travel as needed

• Process Improvement Focus: Passionate about automation and increasing efficiency

• Critical Thinking: Strong decision-making and analytical skills under pressure

• Team & Adaptability: Demonstrates a team-first mindset and adaptability to changing needs

PHYSICAL DEMANDS & WORK ENVIRONMENT:

The physical demands described here are representative of those an employee should possess to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Although work will be mostly performed in an office environment, must be able to visit and comfortably work in a plant, warehouse, distribution center or other manufacturing facility.

EEO Information

Smithfield is an equal opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, protected veterans status, status as a disabled individual or any other protected group status or non-job characteristic as directed by law.

If you are an individual with a disability and would like to request a reasonable accommodation for any part of the employment selection process, please call us at 757-357-1595.