Encompass Systems Manager

Job Title:

Location:

What you'll do:

• Design and implement system enhancements, including business rules, input forms, workflows, and custom fields to optimize mortgage origination processes.
• Collaborate with business stakeholders (loan officers, underwriters, compliance teams) to gather requirements and deliver technical solutions aligned with business goals. Ensure Change Management procedures are followed for Encompass, which is a SOX managed application.
• Oversee access controls and security settings within Encompass to enforce role-based permissions and prevent unauthorized access. Provide advanced troubleshooting and Tier 3 support for complex Encompass issues, including root cause analysis and resolution.
• Drive automation initiatives to streamline workflows, reduce manual processes, and improve operational efficiency across the mortgage lifecycle. Stay current with ICE Mortgage Technology updates and industry best practices, ensuring timely adoption of new features and compliance requirements.
• Lead and manage a team of Encompass administrators and developers responsible for the configuration, customization, and maintenance of the Encompass Loan Origination System (LOS) and related integrations. Manage the team's work and requirements using Azure DevOps (ADO) and Git Repos.

What you'll need:

• 5+ years of related experience in IT--App Support, IT--Development, IT--Networking or similar field.
• Bachelor's degree in related field required.
• Previous leadership experience required.
• Intermediate knowledge of general Financial Services or Banking is preferred.
• Intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Intermediate to advanced experience in managing mid sized technology team within multiple functional areas while ensuring highest quality delivery of complex products or services.
• Intermediate to advanced experience with the execution KPIs and meeting timelines.
• Advanced speaking and writing communication skills.
• May require up to 25% travel.

Benefits you'll love:
We offer all the important things you'd want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the company:

Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

Western Alliance Bancorporation