New

Student Welcome and Success Specialist

University of Georgia

retirement plan

United States, Georgia, Athens

Dec 17, 2025

Posting Details

Posting Number	S14524P
Working Title	Student Welcome and Success Specialist
Department	Franklin-Deans Academic Serv
About the University of Georgia	Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state's flagship university (https://www.uga.edu/). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.
About the College/Unit/Department	Franklin College of Arts and Sciences is the heart of the University of Georgia's learning environment, advancing new knowledge, research, scholarship and creative output by faculty, students, and staff in more than 80-degree programs across 40+ units.
College/Unit/Department website	https://osas.franklin.uga.edu/
Posting Type	External
Retirement Plan	TRS
Employment Type	Employee
Benefits Eligibility	Benefits Eligible
Full/Part time	Full Time
Work Schedule
Additional Schedule Information	M-F, 8am-5pm
Advertised Salary	Commensurate with experience
Posting Date	12/17/2025
Open until filled	Yes
Closing Date
Proposed Starting Date	04/01/2026
Special Instructions to Applicants
Location of Vacancy	Athens Area
EEO Policy Statement	The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ( hrweb@uga.edu).
USG Core Values Statement	The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct. Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Position Information

Classification Title	Student Services Assistant I
FLSA	Non-Exempt
FTE	1.0
Minimum Qualifications	High school diploma or equivalent
Preferred Qualifications
Position Summary	This position assists with the collecting, working with, organizing, and maintaining accurate data and web-based information for the Franklin College Office of Student Academic Services ( OSAS). This office includes lower- and upper-division advising and graduation offices for the college, as well as administrative offices that deal directly with student academic services in abroad context. The confidential handling of student information, as well as an awareness of FERPA regulations, are necessary. This position assists with website issues, changes, and development. It is also assists with data-based report creation for unit-wide assessment, as well as organizational and procedural purposes. A thorough knowledge of the following university data and reporting software is necessary: ARGOS, SAGE, Banner, and DegreeWorks, as well as Excel and the Microsoft Office Suite, and website management software. This position helps facilitate Orientation advising for all students advised by Franklin College. It assists with setting schedules for Orientation appointments, reserving rooms, gathering and maintaining incoming student information, facilitating advising assignments for major changes, and performs related duties.forms related duties.
Knowledge, Skills, Abilities and/or Competencies	Familiarity with UGA policies, regulations, procedures, and resources pertaining to prospective, incoming, and continuing transfer students. Knowledge of DegreeWorks, Athena, SAGE, and Excel. Strong oral and written communication skills, excellent interpersonal and organizational skills. Excellent attention to detail. Ability to maintain and edit web pages.Ability to collect and organize assessment data and statistics. Ability to learn and adapt to new software and data platforms.
Physical Demands	Sitting, standing, walking, bending, stooping, pushing, pulling; spending long periods of time at a computer.
Is driving a responsibility of this position?	No
Is this a Position of Trust?	Yes
Does this position have operation, access, or control of financial resources?	No
Does this position require a P-Card?	No
Is having a P-Card an essential function of this position?	No
Does this position have direct interaction or care of children under the age of 18 or direct patient care?	No
Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications)	Yes
Credit and P-Card policy	Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.
Background Investigation Policy	Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Duties/Responsibilities

Student Orientation assistance

Help collect data for orientation sessions.
Schedule orientation appointments for students based on allocation.
Assist with daily set-up and clean up of Academic Student Welcome areas.
Help field questions about major changes and appointment scheduling during orientation.
Implement communications per established communication strategy and timeline.
Enforce scheduling and appointment policies.
Pull seat report and track high demand classes.

Percentage of time

Duties/Responsibilities	Data Tracking and Reporting Track and collect data for OSAS assessment plan, Connect and Complete, orientation, advising assignments, etc. Help track progress and measure OSAS student success initiatives. Help create reports and data visualization for reporting.
Percentage of time	25

Duties/Responsibilities	Communications Implementation Implement student communication strategy. Build communication templates into SAGE. Help draft, assemble, and send internal communications that assist with student success.
Percentage of time	25

Duties/Responsibilities	Manage and update the OSAS Website, including creating new web pages as needed. Check website for accuracy. Outreach to departments to solicit contact and information changes.
Percentage of time	10

Duties/Responsibilities	Advising Assignments Assistance Work with Student Welcome and Success Strategist to address advising assignment loads, reassignments, etc.
Percentage of time	5

Duties/Responsibilities	Professional Development and Growth Engage in professional development, unit and UGA committees, OSAS presentations, and new initiatives as needed, etc. Complete other duties as assigned by supervisor.
Percentage of time	5