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Call Center Representative/ Call Center Clerk

22nd Century Technologies, Inc.
Pay Rate.- $14.17 /hr. on W2
United States, Indiana, Indianapolis
150 West Market Street (Show on map)
Dec 16, 2025
Job Title: Call Center Representative/ Call Center Clerk Pay rate: $14.17/hr. on W2 without benefits Location: INDIANAPOLIS, IN, 46204 Duration: 12+ Months Summary: Must complete a 5-day training on health insurance for people with Medicare. Answers 800 helpline calls and performs other general office duties such as data entry, mailings, and inventory. Must make it in by 8 am, but in some cases will allow 8:30. Overview: Answer incoming 800 helpline calls, transfer calls to volunteers when available, do data entry of client contacts, and perform other clerical functions such as mailings and inventory. Roles and Responsibilities: Answer all 800 calls in a timely manner. Record on Client Contact forms. Forward 800 calls to available volunteer counselors or provide counseling assistance when volunteers are not available. Take calls from counselors regarding availability and/or supplies. Complete data entry each day, including Client Contacts Do labels and mailing for information packets, assemble packets of information, and make copies of SHIP information as needed. Inform the Office Manager when supplies of materials are low Put away all deliveries in an orderly manner. Keep the work area in order and recycle unwanted paper and boxes. Make sure the work area is neat and orderly Take voice mail messages for all packet requests twice a day (morning and afternoon at a minimum). Forward callback messages to Volunteer Supervisors at the end of the day. Put together new counselor training materials and other training materials requested by Trainers. Put together presentation materials and supplies as requested by Volunteer Supervisors, Counselors, or SHIP Local Sites. Other duties as assigned by the Office Manager, including, but not limited to, special mailings/emails, 800 message recordings, updating lists, etc. Incumbent must provide accurate and correct information to callers and complete tasks in a timely manner. Incumbent is responsible for accuracy in giving Medicare information over the telephone and maintaining accurate records, files, forms, reports, and technical information. Errors in work or faulty judgment can undermine trust and the reputation of the program. Required Skills: Good Communication skills. 2 years of experience in Data Entry. Prior Call center Experience.