Purpose of Role
IT Network ensures efficient, cost-effective and secure connectivity and availability of IT resources to the business and its partners.
Key Accountabilities Include
* Ensure timely resolution to end user issues
* Ensure IT general control requirements are followed
* Ensure the health of IT enterprise computer systems to deliver availability goals
* Ensure work meets business needs
* Ensure that staff can successfully access IT enterprise computer systems
* Ensure positive end user experience
Primary Responsibilities Include
* Perform enterprise system updates with patches and/or code promotions
* Perform enterprise application administration
* Perform cloud platform administration
* Perform data backup monitoring
* Address IT environment access requests
* Address enterprise computer administration tasks
* Support YCA's compliance with required field audits
Core Functional Competencies
* Network Administration: Manage an on-premise or cloud-based network, including the secure flow of data between integrated solutions, access management, and network monitoring
* Private Cloud Administration: Merge cloud-based applications and infrastructure
* Project Management: Plan, organize, and manage tasks and resources to bring about successful completion of a specific project
* Reporting: Generate and deliver reports to meet information requests and needs; disseminate internal and external data
* Security: Identify, evaluate, and control technology-based threats to the organizations' operations, capital and earnings
* System Administration: Manage hardware or software system(s)
* User Support: Possess detailed knowledge of standard PC operations, including installing new programs, access, system and produce performance, operating systems and basic platforms; guide end users through challenges or learning in a patient, helpful manner
Core Behavioral Competencies
* Yamaha Way (Will, Integrity, Initiative, Challenge, Commitment)
* Customer Focus
* Decision Quality
* Plans and Aligns
* Collaborates
* Self-Development
* Situational Adaptability
Qualifications
Ideal
* Experience with cloud environments
* Experience with Microsoft Enterprise technologies
* Experience with enterprise computer hardware
* Working experience with network communication protocols (http, ftp, sftp, ssl, udp, tcp/ip, DNS)
* Experience with IT system segregation
* Experience with IT general controls and auditing
* Experience with command-line tools and scripting
Preferred
* 3+ years IT support in a corporate environment
* Proficient in MS Office applications
* 5+ years IT enterprise hardware support
Here's What We'll Bring
- Comprehensive benefits package including Medical, Vision, Dental, LTD, Life-Insurance and 401k with match AND automatic contributions
- Performance based bonus program
- Robust employee wellness programs including free music lessons
- Gym and wellness reimbursement program
- Tobacco cessation reward program
- Free concerts from award winning artists
- Discounted hotel, travel, entertainment, and other attractions
- Employee product purchase program
- Flexible work options (including hybrid schedule)
- Casual dress
- Vacation, sick-time and personal floating holidays
- In-office events, for example -- Bring Your Dog to Work Day, Employee Singing Competitions, Spirit Week and other fun events
- Inclusive and passionate culture
Compensation
- The hiring range for this position is $58,000 - $80,000 annually + bonus. This is the hiring range and does not include the value of benefits. The hiring range does not reflect total earning potential over time.
- Final offers within the posted compensation range are based on qualifications, skills and experience required for the role.