Dispute Resolution Specialist

JOB SUMMARY:

The purpose of the Dispute Resolution Specialist is to is to research and resolve short and over payments for all subsidiaries.

ESSENTIAL JOB DUTIES:

• Research short/over payments and determine if they are valid or invalid. Invalid disputes are sent back to Collections to collect.
• Valid disputes are processed as directed.
• Communicates with customers to obtain remittance details for accurate posting.
• Working closely with the AR Specialists and Cash Application team members on payments paid short/over or without remittance details.
• Process customer refunds for all subsidiaries.
• Work with acquisition staff to clear up all unapplied payments after the AR is uploaded.
• Other duties may be assigned.

QUALIFICATIONS

The qualifications listed below are representative of the elements required to perform the job successfully, however in some cases, an equivalent combination of Education, Training, Certifications and Experience may meet the job qualifications.

Education, Training, Certifications:

• Associate's and/or bachelor's degree in Business, Finance or similar; preferred.

Experience, Knowledge, Skill Requirements:

• 1+ years relevant work experience in accounts receivables and cash applications, required. 1+ years of account reconciliation and cash research, preferred.
• Communication Skills: Must have the ability to effectively read, write and communicate in English with employees and customers.
• Strong interpersonal, written, and oral communication skills.
• Systems and Software Skills:
• Ability to operate a computer, use Microsoft Office, required.
• Strong Excel knowledge, preferred.
• Experience with Oracle, preferred.

Other Qualifications:

Valid driver's license with acceptable driving record, required.

Must be able to comply with Summit's Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement.

PHYSICAL & WORK ENVIRONMENT REQUIREMENTS

Reasonable accommodations may be made to enable individuals with disabilities to perform Essential Job Duties.

Physical Requirements:

While performing the duties of this job, the employee is required to sit for long periods. Employee will occasionally be required to bend, kneel, balance, lift <20lb, walk, stand, ascend/descend stairs, drive, twist, and reach above and below shoulders. Employee will frequently be required to drive and walk for periods.

Work Environment:

Employee will consistently be required to work indoors in an office setting, work alone and with others. Employees will occasionally be required to work outside, and be exposed to hot/cold temperatures, dust, fumes, chemicals, electrical hazards and noise. Employee must occasionally wear all appropriate personal protective equipment, as required by company safety policies while visiting locations. We are fully committed to equal opportunities for employment to all individuals regardless of race, national origin, gender, religion, sexual orientation, disability, familial status, and any other classification protected under the law. We are an Equal Opportunity, Affirmative Action employer. While this job description is intended to be an accurate reflection of the position, management reserves the right to modify, add, or remove duties and to assign other duties as necessary.

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