Director, Flex and Installments Products, Issuance (Global)

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

The Director, Flex and Installments Product Development, Issuance will own and drive the growth and enhancement of Visa's Flex and Installments product suite, which includes Visa Flexible Credential, Visa Installment Credential, Visa Installment Solutions, Visa Transaction Matching Service, Visa Embedded Credential Platform, and future product lines and services. Flex and Installments are key for modernizing credential capability, enabling new income streams, new entrants for faster distribution and accomplishing top-of-wallet status for issuers. This Director will product development enhancements and critical key initiatives to unlock new payment volume aligned to strategic growth imperatives.

Reporting to the Senior Director, this leader will focus on accelerating issuance growth by delivering integrated product experiences, features, and capabilities that address the needs of large-scale issuers, mid-tier issuers, hyper-growth fintechs, and issuer partners and processors. The role requires a deep understanding of the four-party ecosystem, card-based payments and experiences, with a primary emphasis on the issuance side, while also understanding the integration points across buyers, issuers, acquirers, sellers, and technology platforms.

This position will lead a team of 3-6 highly skilled senior product managers, requiring strong people leadership experience. The Director will work closely with various teams across Visa to successfully build, commercialize and scale our business service in new ways, which includes Flex and Installments Product (Wallet and Acceptance), Product Strategy, Solution Enablement, Platform Products, Tokens, OVN. The Director will manage a team responsible for authoring requirements, roadmap, prioritization, execution status and delivery, while ensuring commitments are achieved within agreed time, cost, and quality parameters.

This role is global and will need to balance regional and global opportunities to achieve overall solution and platform objectives. Accomplishing this will require ability to drive prioritization decisions, collaborate cross-functionally and influence a complex and highly matrixed organization and provide leadership and clear vision to direct and indirect teams.

Key Responsibilities and Role Expectations:

• Product Suite Ownership: Lead product management for the entire Flex and Installments suite, including current and future products and services.
• Issuance Growth Acceleration: Drive product enhancements and solutions that accelerate growth for issuers of all sizes and types, including fintechs and strategic partners.
• Integrated Experiences: Deliver seamless, integrated features and functionalities across the Flex and Installments suite, ensuring a unified experience for issuers and cardholders.
• Customer Obsession: Champion a deep understanding of issuer and fintech pain points, with a relentless focus on improving cardholder experiences both online and face-to-face.
• Product Development: Oversee the development of new features and solutions, managing build-vs-buy-vs-partner decisions to ensure products deliver competitive value. Global ownership of Flex and Installments Rules, data indicators and mandates, including taking responsibility for any updates and innovations to drive scale and success.
• Technical Leadership and Influence: Provide technical vision and guidance for the processing platform, ensuring it remains resilient, secure, and capable of supporting Visa's growth and innovation goals. Influence and align stakeholders in a highly matrixed, global organization.
• Execution and Management: Lead high-impact initiatives from conception to deployment, ensuring projects are delivered on time and within budget, while balancing feature development with technical debt reduction and scalability improvements.
• Cross-functional Collaboration: Partner closely with internal teams (Product Strategy, Solution Enablement, Platform Products, Tokens, OVN, Architecture) to define and deliver solutions. Provision of Subject Matter Expertise (SME) support on client activities, client consultation and project delivery across all of Visa's global regions
• Performance Monitoring: Analyze product performance, iterate on solutions, and optimize outcomes using data-driven insights.
• Team Leadership: Recruit, mentor, and develop a high-performing team of senior product managers, fostering a culture of innovation and collaboration. Ability to lead a team of highly skilled professionals, supporting career growth of team members

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.

Basic Qualifications

• 10 or more years of work experience with a Bachelor's Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications

• 12 or more years of work experience with a Bachelor's Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• Proven experience in product management, preferably in payments, fintech, or technology innovation.
• Deep understanding of network products, processing frameworks, rules, technology will be required
• Prior people leadership experience, managing senior-level product managers.
• Deep expertise in Visa product management tools and frameworks, PLM, VisaNet processing/platform, and API-based product development.
• Demonstrated success in driving product growth and adoption for issuers and fintechs.
• Strong analytical, organizational, and creative problem-solving skills.
• Effective communicator and collaborator, able to influence across teams and regions.
• Experience managing complex projects with multiple stakeholders, with a strong business acumen.
• Customer-focused mindset, with ability to research market trends and user needs.
• Ability to provide technical vision and guidance for platform resilience and scalability.
• Experience balancing feature development with technical debt reduction and scalability improvements.

Work Hours:Varies upon the needs of the department.

Travel Requirements:This position requires travel5-10% of the time.

Mental/Physical Requirements:This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 207,500.00 to 301,200.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.