Collections Operational Lead
 Innovative Blood Resources | |||||||||
retirement plan
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 United States, Nebraska, Lincoln | |||||||||
 Nov 04, 2025 | |||||||||
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Collections Operational Lead Job Locations
US-NE-Lincoln | US-NE-Lincoln
Responsibilities INTERNAL, CURRENTLY EMPLOYED WITH NCBB APPLICANTS ONLY Summary: This position ensures that daily functions at a collections operation are completed correctly each day. This includes ensuring all procedures (open/close, QC, donor screening, phlebotomy, automation, special collections) follow department and organizational SOPs and are in compliance with all regulatory standards. This also includes ensuring blood donors are processed efficiently with the highest level of customer service. The Operational Lead also provides daily work direction to collections employees scheduled, which includes coaching team members on SOPs, policies, job performance, customer service skills and professionalism. The Operational Lead is required to competently perform donor screening and phlebotomy procedures as necessary to maintain efficiency at a collections operation. Schedule: Flexible schedule with rotating weekends. Job Responsibilities: Provides daily supervision of a collections site Ensures all donor collections processes are performed per SOP Manages donor flow and trouble shoot donor scheduling issues Addresses customer service issues and initiate service recovery Maintains proper stock levels of supplies at collections site Communicates pertinent information to collections staff at site daily Trouble shoots equipment/ computer issues at site with the help of IT and Materials Management Performs collections procedures to maintain efficiency at operation Performs whole blood, special, and automation collections in accordance with applicable policies and procedures Follows safety procedures Provides excellent customer service to donors, patients, and sponsors Provides coaching to collections staff at site Addresses any policy/SOP deviations observed with collections staff Assists with venipuncture adjustments Attends meetings and training sessions as scheduled Benefits: Full Benefits Including: Medical, Dental, Vision, PTO, EST, and Retirement Plan Qualifications Education: HS Diploma or equivalent and specialized training beyond HS (phlebotomy, medical assistant, EMT) or other post-secondary program Prefer medical or health care academic program or coursework Experience: Two and one half (2.5) years of total experience in health care or customer service Minimum of 6 months experience in a blood center, plasma center, or other highly regulated environment Other: Phlebotomy, Medical Assistant Certificate or EMT preferred Valid Driver's license Excellent communication skills, both verbal and written 6 month experience in a lead or supervisor role preferred Teamwork and working with others High level of problem solving/ critical thinking skills Intermediate computer skills Overview Nebraska Community Blood Bank (NCBB.ORG), a division of Innovative Blood Resources (www.innovativebloodresources.org), has been saving and sustaining lives since 1968. We are dedicated to connecting people who need life-saving blood with generous volunteers who give. Operating 4 donor centers and conducting dozens of blood drives each month, we are proud to be an independent nonprofit that supplies over 20 area hospitals and clinics with life-saving blood-from our community, for our community. | |||||||||