Accounts Payable Specialist

About Us

At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world's largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

Available Locations: Mexico City, Mexico

About the role

The AP Specialist Role, will oversee a small team of AP specialists responsible for managing the full invoice lifecycle for a portfolio of global vendors. This role will be a hands-on team lead who ensures accuracy and efficiency, from initial invoice receipt through to payment processing and account reconciliation. This role requires strong leadership, problem-solving, and communication skills to manage team performance, maintain positive vendor relationships, and support the organization's financial goals.

What you'll do

• Mentor and lead a global team of AP specialists, fostering a collaborative and high-performance culture.
• Provide ongoing guidance, training, and support to team members to ensure process consistency and professional growth.
• Manage daily workload allocation and monitor key performance indicators (KPIs) to meet service level agreements (SLAs) and productivity targets.
• Conduct performance reviews, provide constructive feedback, and identify opportunities for skills development within the team.
• Oversee the end-to-end accounts payable process, including invoice receipt, verification, coding, and entry.
• Ensure the timely and accurate processing of a high volume of vendor invoices using various Enterprise Resource Planning (ERP) systems.
• Manage weekly and ad-hoc payment runs for global vendors in multiple currencies.
• Implement and enforce AP policies and procedures to ensure accuracy and compliance with internal controls and company policies.
• Serve as an escalation point for complex vendor inquiries and payment disputes, driving issues to resolution.
• Oversee the monthly and yearly reconciliation of major vendor accounts to ensure account integrity and address discrepancies.
• Cultivate and maintain positive, long-term relationships with external vendors.
• Identify and implement opportunities for process automation and efficiency improvements within the AP workflow.
• Analyze AP performance metrics and KPIs (e.g., invoice processing time, exception rates) to pinpoint root causes of inefficiencies and implement data-driven solutions.
• Actively lead or participate in cross-functional projects focused on streamlining procure-to-pay (P2P) processes, such as the implementation or optimization of new systems and technologies.
• Collaborate with internal departments (e.g., procurement, finance, operations, and IT) to resolve invoice discrepancies, address process bottlenecks, and improve overall payment accuracy.
• Develop, maintain, and enforce standardized AP processes and procedures across all global teams to enhance consistency, control, and efficiency.
• Leverage AP automation tools and ERP systems to streamline processes, reduce manual effort, and improve accuracy.

Examples of desirable skills, knowledge and experience

• Experience: Proven experience in a senior AP or accounting operations role, with a minimum of 2+ years in a leadership or supervisory capacity.
• Education: A bachelor's degree in Accounting, Finance, or a related field is preferred.
• Technical expertise: Strong proficiency with ERP systems (e.g., SAP, Oracle, NetSuite) and Microsoft Office Suite, particularly advanced Excel skills. Experience with AP automation tools is a plus.
• Leadership: Demonstrated ability to lead, mentor, and motivate a team to achieve high performance.
• Cross-functional collaboration: Exceptional interpersonal and communication skills with the ability to build effective relationships and influence stakeholders across various departments.
• Problem-solving: Strong analytical skills with a proactive approach to resolving discrepancies and complex cross-functional issues.
• Process improvement: Proven track record of identifying and successfully implementing process improvements in an accounts payable or related environment.
• Detail-oriented: Meticulous attention to detail and accuracy in all financial record-keeping and reporting.
• Global mindset: Experience working with a global or multinational team and managing accounts in different currencies.