Manager of Billing and Revenue Cycle Management - Hybrid Remote

Pay Grade: M8, M9

POSITION SUMMARY

The Manager of Billing and Revenue Cycle Management is responsible for overseeing the complete billing cycle for the Hoosier’s members, ensuring accuracy, timeliness, and compliance with regulatory requirements. This role provides leadership in managing billing processes from meter data readiness through final invoicing, while also driving continuous improvement, efficiency, and transparency in member billing. The Manager serves as the central point of accountability for billing performance, process governance, and member satisfaction.

DUTIES AND RESPONSIBILITIES

Billing Operations 

• Manage the end-to-end billing process, ensuring accurate and timely billing for all cooperative members.
• Monitor billing cycle performance, resolve errors, and identify opportunities to automate and streamline processes.
• Maintain compliance with cooperative policies, regulatory requirements, and industry standards.

 Process Governance 

• Develop, implement, and maintain standard operating procedures (SOPs) for all billing functions.
• Ensure billing documentation is accurate, up-to-date, and accessible to staff.
• Establish controls and safeguards to protect billing accuracy and data integrity.
• Establish controls to ensure consistent application of tariffs and processes across Members.

Technology and Data Management

• Partner with IT and Metering to support upgrades, automation, and integration of billing systems. Focus on deployment and implementation of technology to streamline the process.
• Ensure effective use of metering systems (e.g., MV-90) and data governance practices.
• Support reporting and dashboard development to track billing KPIs.

 Performance Management and Reporting 

• Track, analyze, and report on billing performance metrics, identifying trends and issues.
• Provide timely updates and executive-level reporting to senior leadership.
• Drive continuous improvement in efficiency, accuracy, and member satisfaction.

Member and Stakeholder Engagement

• Serve as the primary liaison for member billing inquiries, ensuring clear communication and responsiveness.
• Serve as core team leader with other managers for performance feedback related to revenue cycle responsibilities, providing strategic guidance on projects and process improvements upstream and downstream of the revenue cycle.
• Lead structured engagement sessions with cooperative members to gather feedback and address billing concerns.
• Foster trust, transparency, and collaboration between billing operations and member systems.

JOB SPECIFICATIONS

Education:

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field minimum
• Graduate degree in Accounting, Finance, Business Administration, or a related field preferred
• Training in process improvement methodologies (Lean, Six Sigma) preferred.

Experience:

• Minimum of 5–7 years in billing, utility operations, or financial services, with at least 3 years in a supervisory or managerial role.
• Experience in a cooperative or utility environment strongly preferred.
• Demonstrated success in managing billing systems, processes, and cross-functional teams.

Skills and Abilities:

• Strong leadership and team management skills.
• Expertise in utility billing systems and metering technologies (e.g., MV-90).
• Excellent problem-solving, analytical, and decision-making abilities.
• Proficiency in performance reporting tools (e.g., Power BI, Excel, or other BI platforms).
• Strong communication and facilitation skills with the ability to manage relationships across diverse stakeholders.
• Strong matrix organizational skills
• Commitment to cooperative principles and member-focused service.

Hoosier Energy is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, religion, national origin, sex (including pregnancy and gender identity), sexual orientation, age, ancestry, genetic information, disability, veteran status or any other characteristic protected by federal, state or local laws.