Customer Service Specialist

FISKARS

Customer Service Specialist

Middleton, WI | Hybrid (3 days onsite, 2 days remote)

At Fiskars Group, we've been transforming everyday moments into extraordinary experiences for over 375 years - from the iconic orange-handled scissors to our innovative home, garden, and outdoor products. Join a team that values craftsmanship, collaboration, and curiosity as we continue shaping the future of design and daily living.

We're looking for a Customer Service Specialist to help us deliver world-class service to our retail and wholesale partners. In this role, you'll be at the heart of our operations - managing orders, ensuring data accuracy, and building strong relationships that keep our customers delighted and our business running smoothly.

What You'll Do

• Manage all aspects of customer order fulfillment for assigned accounts - from order entry to delivery - ensuring accuracy, timeliness, and customer satisfaction.
• Collaborate closely with Demand Planners, Supply Planners, and Sales teams to resolve product availability or timing issues.
• Maintain data integrity in our systems by reviewing and updating customer and product information.
• Review customer routing guides to align shipping requirements and minimize fines and shortages.
• Create and publish weekly sales order reports for Sales and Customer partners.
• Monitor key customer metrics - including service levels, fines, shortages, and zero-touch orders - and identify opportunities for improvement.
• Build strong cross-functional partnerships to drive success and continuous improvement.
• Adapt and stay flexible in a fast-paced, evolving environment, managing multiple priorities with accuracy and care.

What You Bring

• Education: Associate's degree required; Bachelor's degree preferred.
• Experience: 1-3 years in Customer Service or office-based support roles preferred.
• Proficiency in Microsoft Office (especially Excel and PowerPoint); SAP experience is a plus.
• Excellent communication, organization, and follow-up skills.
• Strong attention to detail and ability to meet deadlines.
• A team-oriented mindset and genuine passion for helping customers succeed.
• Previous experience supporting Sales or cross-functional teams preferred.

Why You'll Love Working Here

At Fiskars Group, we believe in growth - for people, brands, and the planet. You'll join a team that values your ideas, encourages collaboration, and provides opportunities to develop your career in an inclusive, purpose-driven environment.

Make an impact where tradition meets innovation.
Apply today to join Fiskars Group as our next Customer Service Specialist in Middleton, WI.

Last day of application:

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At Fiskars Group, we value providing benefits that matter to you and cater to our diverse global workforce, no matter where you are in the world. While benefits may vary based on location, here are some of the incredible offerings you can expect when joining our team:

Competitive Compensation: We ensure that our employees are fairly compensated based on industry standards and local market factors.

Health and Wellness: Your well-being matters to us and we want to help you achieve it. We offer well-being focused programs (funds for wellness activities; gym, yoga classes, etc.) and health insurance plans including medical, dental, and vision so you can take care of yourself and your loved ones.

Work-Life Balance: We understand the need for balance in your life. Our paid time off plans and flexible work arrangements and policies are designed to accommodate local customs and personal commitments, enabling you to thrive in both your professional and personal life. We currently offer hybrid work arrangements where possible.

Professional Development: We believe in nurturing talent and supporting professional growth. Through training programs, skill development initiatives, and learning resources, we empower our employees to reach their full potential.

Future Planning: We care about your future. We offer retirement contribution matching providing you with financial security in your post-work years.

Employee Support: Life happens, and we're here to support you. We currently offer paid sick leave, paid parental leave (for both birthing and non-birthing parent) and employee assistance programs and resources to address local needs, offering confidential counseling, financial guidance, and other valuable support services.

Inclusive and Diverse Environment: We value diversity and promote inclusivity. Join a workplace where your unique background and perspectives are celebrated, fostering collaboration and respect across all our markets.

Recognition and Rewards: We believe in celebrating and recognizing the contributions of our employees worldwide. Our recognition programs are designed to acknowledge exceptional performance and achievements, ensuring that your efforts are celebrated and valued. We offer bonus incentives, and profit sharing.

Vested Interest: Through our Employee Share Purchase Plan (ESPP), you have the opportunity to invest in Fiskars Group and become a proud co-owner, sharing in the success and growth of the company.

Employee Discounts: We want to ensure our team members make each day extraordinary with use of our products and offer product discounts across our brands.

Please note that specific benefits may vary based on local regulations, market conditions, and other factors. We are committed to providing competitive and meaningful benefits to our employees in every market we operate.

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Pioneering design to make the everyday extraordinary

Fiskars Group (FSKRS, Nasdaq Helsinki) is the global home of design-driven brands for indoor and outdoor living. Since 1649, we have designed products of timeless, purposeful, and functional beauty, while driving innovation and sustainable growth. In 2024, Fiskars Group's global net sales were EUR 1.2 billion and we had close to 7,000 employees. We have two Business Areas (BA), Vita and Fiskars.

BA Vita offers premium and luxury products for the tableware, drinkware, jewelry and interior categories. Its well-known brands include Georg Jensen, Royal Copenhagen, Wedgwood, Moomin Arabia, Iittala and Waterford. In 2024, BA Vita's reported net sales were EUR 605 million. Already 50% of BA Vita's net sales comes from direct-to-consumer sales, comprising approximately 500 stores and approximately 60 e-commerce sites.

BA Fiskars consists of the gardening and outdoor categories, in addition to the scissors and creating, as well as cooking categories. The brands include Fiskars and Gerber. In 2024, BA Fiskars' net sales were EUR 547 million.