New York, NY (Hybrid)
Salary Range: $75,000 - $95,000
The Loan Servicer II, Commercial & Industrial (C&I), is responsible for efficiently managing loan servicing tasks within Apple Bank's C&I portfolio. Key duties include booking new loans in the Bank's loan servicing system, processing payments in accordance with loan documentation, and diligently monitoring critical loan data to ensure accuracy and completeness. Additionally, this role provides necessary information to regulators, auditors (internal & external), and senior management, while upholding strict adherence to all internal loan servicing policies and procedures by the team.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Manage daily processing activities for the C & I loan portfolio, ensuring all deadlines are consistently met with efficiency.
- Audit new loans to verify data entry in the McCracken loan servicing system aligns with official documentation.
- Review rate change reports to confirm receipt of interest rate resets from loan agents.
- Monitor loan commitments to ensure the database accurately reflects current borrowings and available funds.
- Examine system interest adjustments to validate accuracy of loan-level interest receivables.
- Observe key general ledger clearing accounts daily.
- Prepare management reports, including commitments, loan activity, delinquency, and yield metrics for the receivable portfolio.
- Track delinquencies each day and promptly report overdue loans to management.
- Provide requested information to internal and external regulators and auditors.
- Develop and revise procedures for new and existing tasks as necessary.
- Test upgrades to the McCracken system and run diagnostic reports to identify potential data anomalies.
- Communicate with loan agents to collect interest rate, payment, and delinquency details.
- Perform additional duties as assigned.
SKILLS, EDUCATION, & EXPERIENCE
- Bachelor's degree is required.
- 4 + years of experience servicing Commercial & Industrial (C&I) loans.
- Demonstrated expertise in a range of commercial and industrial loan products, such as sovereign guaranteed loans, revolving credit facilities, pre-export financing (PDP) facilities, term loans, loan participations, and receivables financing.
- Experience with McCracken and IBS loan servicing systems is advantageous.
- Advanced analytical capabilities are essential.
- Exceptional verbal and written communication skills, as well as strong interpersonal abilities.
- Proven expertise in Microsoft Excel and MS Office Suite Products.
- Must demonstrate initiative in following up with clients regarding complaints, inquiries, or requests.
- Meticulous attention to detail coupled with robust organizational skills.
Visa sponsorship not available. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes.
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Apple Bank for Savings
Oct 29, 2025