Operations Analyst - Separately Managed Accounts

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Job Summary

The Operations SMA (Separately Managed Account) Analyst is responsible for overall support for activities related to the SMA product. This position is responsible for ensuring transactions are processed, handling inquires/requests and quality control for Separately Managed Account (SMA) clients. Specific functions include daily reconciliations, opening new accounts, problem solving, communicating with clients and advisors, on-board and training new investment managers and becoming the subject matter expert for SMA product.

Provides support to department Manager, Section Manager, and Associates to ensure the proper entry, confirmation, and trade resolution for all facets of Equity and Fixed Income Trading including non-deposit accounts. The individual will assist and support Investment/Trust professionals in a Trust and Investment Management environment. Additionally, an Analyst researches and resolves reconciling exceptions within set time standards and assists management in making improvements from a manual to an automated environment within this diverse, fast-paced and ever-changing environment.

Essential Functions:

• Responsible for developing and maintaining relationships with multiple stakeholders, including external clients, line of business partners, investment managers, and operations personnel
• Responsible for ensuring SMA requests are processed including new accounts, funding, contributions, withdrawals, restrictions, account maintenance, terminations, corporate action, pricing, and manager changes
• Determine if account trading should be halted due to out of balance condition
• Resolve trade restriction issues between client and Investment Manager
• Establish new managers on system and provide training on Key's SMA process
• Support incoming calls from financial advisors and clients
• Research and resolve issues as they arise
• Take a leadership role in operational projects and client requests
• Update and maintain policies and procedures
• Perform quality control review on team members' work
• Monitor notifications for processing requests
• Calculate manager fees for SMA billing
• Analyze management and client request to create and run ad hoc reports
• Provide training for new employees and daily guidance to other analysts as assigned by Section Manager
• Research and resolve trade exceptions and failed trades through coordination and follow-up with investment managers and/or brokers and other Investment Ops areas on a timely basis
• Facilitate the opening, reconciliation, and resolution of outages for non-deposit accounts
• Ability to identify issues and effectively research and resolve problems, including definition of root cause
• Support External Common and Collective Funds
• Act as a back-up to other team members
• Support team with approvals, reversals, and end of day activities
• Ability to handle multiple tasks at the same time, and meet tight trading deadlines
• Perform other duties as assigned; duties, responsibilities, and/or activities may change or new ones may be assigned at any time with or without notice
• Comply with all KeyBank policies and procedures, including acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key

Additional Functions

• Participate in Business Reviews and Continuous Improvement initiatives
• Provide problem solving ability as well as support to others with problem solving
• Provide proactive client service
• Work in a team environment and implement continuous improvement initiatives to increase quality, speed and productivity within the department

Education

• Bachelor's degree in Accounting, Finance or business-related area or equivalent work experience

Work Experience

• 1+ years of work experience in the financial services industry; investment operations experience preferred
• Experience working with Microsoft Office Products (Excel, Word) required
• Intermediate Excel skills required (VLookups, Subtotals, etc)

Skills

• Effective time management associated with daily and non-daily assignments
• Ability to adapt to change
• Strong verbal and written communication skills
• Solid analytical skills and attention to detail
• Proven problem resolution skills
• Ability to manage multiple priorities
• Proven customer service skills
• Ability to consistently produce high quality results
• Ability to work independently in support of niche product

Physical Demands

• General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

Work Location Category

• Hybrid (2+ days)

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties.

COMPENSATION AND BENEFITS

Please click here for a list of benefits for which this position is eligible.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.