Customer Service Representative- Plastic and Reconstructive Surgery

Location:Breast Surgical Oncology -8525 Colonial Center DriveSuite 1000Fort Myers FL 33905

Department: LPG Plastics and Reconstructive Surgery

Work Type: Full Time

Shift: Shift 1/8:30:00 AM to 5:00:00 PM

Minimum to Midpoint Pay Rate:$15.64 - $18.75 / hour

Join Our Oncology Care Team Customer Service Representative
Breast Surgical Oncology | 8525 Colonial Center Drive, Suite 1000 | Fort Myers, FL 33905

Step into a role where compassion counts. Our Lee Physician Group Plastic & Reconstructive Clinic supports patients facing some of lifes most challenging health moments. Your warmth, accuracy, and calm presence can make their journey feel safer and more supported.

We have immediate openings for talented teammates who bring heart, hustle, and healthcare know-how. If you shine in fast-paced medical settings or have experience supporting Oncology patients, your skills can make a powerful impact here.

Your Day-to-Day Superpowers
Welcome patients and help them feel seen, heard, and comforted
Support check-in/check-out, scheduling, and medical records
Collaborate closely with skilled surgeons and clinical teams
Manage high volume with grace and precision
Handle insurance coordination and assist with authorizations

What Makes You a Standout
Oncology or high-volume medical office experience (strongly preferred)
A master multitasker thriving in busy environments
Empathy as your secret strength
Strong computer and communication skills
Basic math + familiarity with insurance a bonus

Requirements
High School Diploma or GED
01+ year clerical/administrative experience required
Customer Service or insurance background preferred
BLS certification within 90 days of hire

Why Youll Love Lee Health
Your future comes with perks:
Affordable medical, dental, and vision plans
Retirement matching to grow long-term security
Tuition reimbursement + career pathways into clinical roles
Generous PTO + paid holidays
Wellness programs to care for YOU
Supportive leadership who values your voice and ideas

Make every patient interaction count in a specialty where compassion defines success. Help us provide hope, comfort, and continuity of care when it matters most.

Were hiring NOW apply today and join a purpose-driven team making real impact every single day.

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Education: High School Diploma or GED Required.

Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.

Certification:BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.

License: N/A

Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.

US:FL:Fort Myers