New 
Principal User Experience Researcher - AI Skilling
 Microsoft | |
 United States, California, San Francisco | |
 Oct 28, 2025 | |
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OverviewJoin us in shaping the future of learning. We're building AI-powered skilling experiences that empower individuals and organizations to thrive in a rapidly changing world. As a Principal User Experience Researcher (UXR), you'll lead research strategy and execution for products that reach millions globally. Your insights will directly influence design and engineering decisions, ensuring our solutions are intuitive, impactful, and inclusive. Why You'll Love This Role Shape the future of AI-powered learning experiences. Work on products with global reach and real-world impact. Collaborate with world-class designers, engineers, and product leaders. Drive innovation in a space that transforms how people learn and grow. We are seeking a world-class Principal User Experience Researcher with demonstrated ability to drive User Experience strategy and innovative experiences for our end users based on sound behavioral research. You partner effectively with your design and research team members as well as program management and software engineering to create end-to-end experiences from concept to ship. You have conducted User Research for a variety of products and services and you have experience in the development of tools for software development, data science and visualization. You are a influencer, collaborator, and communicator and you enjoy working as part of a growing collaborative User Experience Team, planning and building every day, trying new methodologies and contributing to building customer behavior knowledge and product direction as part of a highly technical and challenging new space. Microsoft's mission is to empower every person and every organization on the planet to achieve more, and we're dedicated to this mission across every aspect of our company. Our culture is centered on embracing a growth mindset and encouraging teams and leaders to bring their highly qualified contributions each day. Join us and help shape the future of the world. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.
ResponsibilitiesThe Principal User Experience Researcher -AI Skilling is responsible for the following:Prioritize Research Needs Identify critical customer problems and define research priorities that guide product strategy. Lead Complex Research Programs Apply advanced qualitative and quantitative methods; oversee end-to-end studies to deliver credible, high-impact insights. Convert Insights into Product Decisions Synthesize data into actionable recommendations that activate design and engineering alignment. Establish Experience Metrics and Goals Define user experience signals, criteria, and lifecycle measures to ensure success from awareness through retention.Build Scalable Research Systems Develop tools, templates, and participant recruitment strategies to enable consistent, high-quality research across teams. OtherEmbody our culture and values | |