Bilingual Customer Service and Billing Specialist

As a TVWD Customer Service and Billing Specialist, you’ll work in our office to help our 215,000 customers start/stop water utility service, assist with account and billing questions, and accept payments. You’ll also support a variety of projects in the Customer Service Department like normalizing our new Customer Information System and helping customers in need access new financial aid programs. This position is budgeted through June 30, 2027.

We’re looking for someone with the following skills, experience, and traits to join our team:

• Strong verbal and communication skills
• Call-center, customer service, and cash handling experience 
• Respectful, polite, cheerful, empathetic, and friendly
• Reliable and dependable
• Able to navigate common customer service challenges like working with customers with limited technology skills or language barriers (bilingual Spanish and English skills required)
• Ability to learn systems and software programs 
• Able to work in a team environment
• Experience helping customers
• Able to provide and receive feedback

Typically, a TVWD Customer Service and Billing Specialist has a high school diploma or GED and two years of experience in accounting, bookkeeping, utility billing, customer service, cashiering, and/or working in a call center.