IS Infrastructure Analyst

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to:

Your role and responsibilities:

In this role, you will have the opportunity to bridge the gap between the technical environment and the business. Each day, you will use data analytics to assess processes and outline problems, opportunities, and solutions, to support decisions for new or changed Information Systems (IS) solutions or services. You will also showcase your expertise by supporting constantly in the continual service improvement process.

The work model for the role is: Onsite

#LI-Onsite

You will be mainly accountable for:

* Experience with managed services and providers preferred

* Provides business analysis for managed print, UPS, and Litigation Hold services, supplying technical and business process/data expertise and supports decisions for new or changed IS solutions/services within scope.

* Defines solutions functionally, leveraging best practices, to fulfill customer requirements.

* Collects and translates requirements for projects and changes into specifications for internal and external delivery parties.

* Supports the IS Service Manager in incident, problem planning, and resolution

* Confirms (on request) whether the delivered solution meets the actual specification within User Acceptance Tests (UAT).

* Involves and supports constantly in the continual service improvement process.

* Assists in the management, maintenance, and optimization of internal and cross-functional processes related to IS Services.

* Demonstrated ability or experience working with critical IT infrastructure

* Knowledge of multifunction printers, uninterruptible power supplies (UPS), and data preservation methods is a plus

* Knowledge of DellEMC Avamar, Veeam, Xerox printer OS, and ITIL/ITSM is a plus

Qualifications:

* You are immersed in business analysis methodologies and enterprise IS architecture, with a deep understanding of the managed services market.

* Ability to demonstrate your experience in supporting IS services such as managed print, UPS, and Litigation Hold, supplying both technical and process expertise to drive solution decisions.

* Possess an enhanced knowledge of DellEMC Avamar, Veeam, Xerox printer OS, and ITIL/ITSM frameworks, with proven ability to apply best practices in service delivery and continual improvement.

* You are passionate about customer service and captivated by clear, effective communication-ensuring stakeholder alignment and satisfaction across technical and business domains.

* Have a demonstrated track record in identifying and prioritizing functional requirements, translating them into actionable specifications for internal and external delivery teams.

* You are highly adept in selecting, adopting, and adapting business analysis tools and techniques to shape IS solutions that align with strategic enterprise goals.

* Degree in Information Systems, Computer Science, or a related field, or equivalent experience in enterprise IT environments.

* You are at ease communicating in English, both orally and in writing, and can tailor your message to technical and non-technical audiences.

What's in it for you

We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.

ABB Benefit Summary for eligible US employees

[excludes ABB E-mobility, Athens union, Puerto Rico]

Go to MyBenefitsABB.com and click on "Candidate/Guest" to learn more

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D - 100% employee paid up to maximums
• Short Term Disability - up to 26 weeks - Company paid
• Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.
• Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
• Parental Leave - up to 6 weeks
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)

Time off

• ABB provides 11 paid holidays.
• Salaried exempt positions are provided vacation under a permissive time away policy.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.