Workers Compensation Coordinator

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.

Are you looking for a place where you can bring your authentic self to work every day andbe able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.

• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

• We invest in training and development opportunities for all team members.

• We promote social responsibility by being a good neighbor in the community.

• We care for you, just as we care for others.

About Lakewood Regional Support

Our regional support center provides resources to our hotels for multiple areas including Human Resources, Engineering, Purchasing, Accounting, Security, Group Reservations, Guest Contact Center, Information Technology, Laundry and Communications.

Who We Are:

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

* Competitive health & wellness benefits, 401(k) & company match

* Paid Sick Days, Vacation, and Holidays, Paid Bereavement

* Paid Pet Bereavement

* Training & Development opportunities, career growth

* Tuition Reimbursement

* Team Member Hotel Rates, other discounts, perks and more

What We're Looking For:

A detail-oriented professional to support the administration of workers' compensation claims across multiple properties. This role plays a key part in ensuring accurate documentation, regulatory compliance, and timely communication throughout the claims process. Working closely with internal teams and external partners, the Workers' Compensation Analyst contributes to the integrity of reporting, supports the Return-to-Work program, and helps foster a positive, well-informed experience for team members navigating an unfamiliar process.

Who You Are:

* A clear and confident communicator who guides others through unfamiliar processes with professionalism and respect.

* Proactive and solutions-focused, anticipating needs and offering guidance before questions arise.

* Detail-oriented and organized, with strong follow-through and accuracy across documentation and compliance workflows.

* Discreet and composed when handling sensitive information, particularly in high-stress or injury-related situations.

* A collaborative and reliable team member who builds trust across departments and external partners.

* Someone who assumes positive intent, meets others where they are, and brings consistency and care to every interaction.

What You Will Do:

* Administer all workers' compensation claim activity, including incident reporting, ongoing updates, and case documentation in compliance with internal policies and regulatory standards.

* Maintain OSHA 300 logs and related records to ensure timely, accurate, and fully compliant reporting.

* Track and communicate employee work status, medical restrictions, and treatment progress to support the Return-to-Work program.

* Serve as a liaison between internal departments, insurance carriers, adjusters, and legal representatives to ensure smooth coordination and information flow.

* Coordinate with HR partners to ensure alignment with other regulatory requirements such as ADA and FMLA, supporting a cohesive approach to employee leave and accommodation.

* Review claim data to identify trends, delays, or process gaps, escalating issues as appropriate and supporting continuous improvement efforts.

* Prepare reporting dashboards and summaries that provide leadership with insights into claim status, injury trends, and risk exposure.

Your Experience Includes:

* Demonstrated experience supporting claim administration, compliance documentation, or insurance coordination within a regulated environment.

* Strong ability to track, organize, and analyze data related to claim status, injury types, and workplace incidents.

* Familiarity with OSHA recordkeeping requirements and workplace safety documentation standards.

* Proficiency in Microsoft Excel, internal tracking systems, and document management platforms.

* Experience communicating with insurance carriers, adjusters, legal representatives, and internal stakeholders.

* Preferred: Bilingual (English/Spanish or English/Creole); experience in hospitality, facilities, or service-based industries.