Cashier Manager
Please see Special Instructions for more details.
- The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report
- The Search Committee will not contact references without first verifying permission with the finalist.
- Please ensure your resume reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions.
- UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/
Position Information
General Information
| Position Number |
000312 |
| Vacancy Open to |
State of NC Employees Only |
| Working Title |
Cashier Manager |
| Position Designation |
EHRA Non-Faculty |
| Employment Type |
Permanent - Full-time |
| Months per Year |
12 |
| Work Schedule |
Monday through Friday 7:30am - 4:30pm |
| Hours per week |
40 |
| FLSA Status |
Exempt |
| Division |
Business Affairs |
| Department |
Financial Services (Adm) |
| Work Location |
Reese Building; 2nd floor; Suite 222 |
| Salary Range |
$62,115 - $62,750 |
| Primary Purpose of Department |
Within Financial Services, the Office of the Bursar provides quality account management services to students, parents and alumni by proactively assisting them in meeting their financial responsibilities for attendance.
Below are the specific functions of the department:
- Cashier collection of all University receipts and deposits from departments and student payments including third party payments, external scholarship payments, and 529 plan payments
- Merchant services management, including payment systems, third party contracts, integrations, and PCI DSS compliance.
- Student accounts management, including tuition and fee schedule, authorized users, billing, financial holds, and refunds
- Collections and accounting for student loans and past-due accounts
- Financial reporting of student and loan accounts receivables, including tuition discounting, bad debt and allowance for doubtful accounts.
- Form 1098-T (Tuition Statement) processing
|
| Primary Purpose of Position |
This position provides specialized accounting services within the Office of the Bursar related to daily cash management, including foreign, state and local third party receipts primarily for student accounts, as well as merchant support for departments accepting payment cards. It is primarily responsible for managing a team of Cashiers to ensure that all University payments (including merchant credit card payments and EFTs through the University's special clearing bank) remain compliant with the state's Daily Deposit Act and the Cash Management Plan; recorded and applied accurately, as well as receipted and reconciled timely. This position is also responsible for supporting merchants with access requests to payment card systems (merchant accounts, payment gateways), reports, and point of sale (
POS) terminals.
- Daily Cash Management and Payment Processing
- Merchant Support Management
- External/Outside Scholarship Management
- Cash Receipt Monitoring and Reporting
- Customer Service
|
| Summary of Position Responsibilities |
Daily Cash Management and Payment processing- Oversee receipt books, currency orders, reconciliation of 70+ campus credit card merchants, weekly transfers of inbound ACH/wires through the special clearing banks to the state treasurer, returned ACH and paper checks, and other daily cashier operations, including student refund replacement requests, returned refund checks, purchasing card and disbursement check pickups, and preparing the daily deposits/cash summary for the state's daily receipt certification process. Maintain secure controls over the vault and Cashiers change fund, including quarterly audits.
Merchant Support Management - Support merchants with access requests to payment card systems, pull transaction reports for daily credit card receipt deposits, and point of sale (POS) terminals (i.e., orders, testing, setup, deployment, inspecting, troubleshooting, and resolving issues). Process student credit card or Flywire refunds, and provide one on one training, as needed, to merchant staff submitting daily credit card receipt deposits (e.g., payment book receipts).
External/Outside Scholarship Management - Oversee posting, daily reconciliation, depositing, and returning of scholarship funds. Resolve discrepancies between student accounts and financial aid systems.
Cash Receipt Monitoring and Reporting - Assist with cash clearing reconciliations (i.e., external/outside scholarships, cash awaiting distribution, chargebacks, check exchange, and any new accounts created for state treasurer cash clearing purposes) Complete month end cash reconciliations and research any differences with General Accounting to resolve. Pull student receipt activity for trend analysis and credit card activity reports to monitor for fraudulent activity. Develop and maintain metrics for evaluating student and departmental payments trends (i.e, method of payment, volume, returned payments and others) and identifying opportunities for process improvement and efficiencies.
Customer Service - Research unidentified payments (Checks/ACH/wires). Monitor and manage multiple general email inboxes: general office, cashier, and ecommerce. Respond to escalated Niner Central Student Services salesforce cases pertaining to payments, external/outside scholarships, and returned checks. Identify problems or address outstanding issues by researching federal, state, and university policies to find a resolution. Communicate with students, parents, customers, vendors and colleagues in a professional and tactful manner. Present ideas in an organized, clear and concise manner.
Supervision and Talent Development - Manage 3 Cashiers and 1 to 2 student workers responsible for processing all University receipts and deposits.
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| Minimum Education/Experience |
Bachelor's degree and one year of experience related to the area of assignment; or high school diploma and 5 years of specialized accounting office or banking experience; responsible for cash management, payment processing, and customer service, with a minimum of 1 year supervisory experience. All degrees must be received from appropriately accredited institutions. |
| Preferred Education, Knowledge, Skills and Experience |
- Intermediate/Advanced level Microsoft Excel Word applications ; Google Applications (Drive, Docs, Sheets Forms).
- Ability to work independently with minimal supervision.
- Collaborative, proactive and team-oriented with ability to multi-task and lead a team.
- Detail-oriented and organized.
- Customer Service focused with professional and courteous written and verbal communications.
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| Necessary Certifications/Licenses |
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| Preferred Certifications/Licenses |
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| Special Notes to Applicants |
- The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report
- The Search Committee will not contact references without first verifying permission with the finalist.
- Please ensure your resume reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions.
UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/
|
| Posting Open Date |
10/27/2025 |
| Posting Close Date |
11/02/2025 |
| Open Until Filled |
No |
| Proposed Hire Date |
11/16/2025 |
| If time-limited please indicate appointment end date |
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| Contact Information |
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Posting Specific Questions
Required fields are indicated with an asterisk (*).
- *
How did you hear about this employment opportunity?
- UNC Charlotte Website
- HERC Job Board
- Inside Higher Education
- Circa (formerly known as Local JobNetwork)
- Another Website
- Agency Referral
- Advertisement/Publication
- Personal Referral
- Other
Where did you learn about this posting?
(Open Ended Question)
- *
Please describe your cashier experience, i.e. handling cash, check and credit cards.
(Open Ended Question)
- *
Please describe your professional experience with Excel and reconciling cash receipt transactions.
(Open Ended Question)
- *
Please describe your professional experience with Banner and/or any other banking/merchant/payment systems (e.g., CashPro Online, Wells Fargo, Fiserv/Clientline, Touchnet, Flywire, Bluefin, Clover).
(Open Ended Question)
- *
Do you have any supervisory, help desk, and/or customer support experience for computer or banking systems? If so, please describe your experience.
(Open Ended Question)
- *
Do you have at least Bachelor's degree and one year of experience related to the area of assignment; or high school diploma and 5 years of specialized accounting office or banking experience?
- Yes - I have at least a Bachelor's degree and one year of related experience
- Yes - I have an Associate's degree with at least three years of related experience
- Yes - I have a High School Diploma/GED with at least five years specialized accounting office or banking experience
- No
Required Documents
- Resume / Curriculum Vitae
- Cover Letter / Letter of Interest
- Contact Information for References
Optional Documents
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University of North Carolina Charlotte
Oct 27, 2025