Business Analyst - Duty Officer

DecisionPoint is seeking a BUSINESS ANALYST (Duty Officer) to join our team in Atlanta providing on-demand operational, technical, and scientific subject matter expertise support that addresses response-related requirements enabling CDC to rapidly expand its capacity to respond to public health emergencies.

This position is critical to the effective operation of the Emergency Operations Center. Staff are expected to demonstrate strong communication, problem-solving, and technical skills while maintaining adaptability, attention to detail, and professionalism. Responsibilities span daily operational tasks, call management, reporting, training support, and response coordination, ensuring the EOC remains mission-ready 24/7/365. Flexibility in scheduling and duty location across CDC's metro Atlanta facilities is required to meet evolving operational needs. Through these combined competencies and responsibilities, staff play a vital role in supporting public health response and ensuring organizational readiness.

100% on-site in Atlanta, GA unless otherwise approved by the Technical Monitor and COR.

Coaching and Training
• Advanced Communication Skills
• Leadership Skills
• Problem-Solving Skills
• Technical Proficiency
• Multitasking Ability
• Attention to Detail
• Customer Service Orientation
• Adaptability
• Teamwork and Collaboration
• Cultural Competence

• Complete the comprehensive Duty Officer training program.
• Conduct Operations Coordinator duties as directed by a Team Lead.
• Maintain protocols, contact rosters, and standard operating procedures (SOPs).
• Support and participate in drills, training sessions, and exercise activities.
• Provide assistance during national or localized emergency situations, with the ability to work extended hours as required.
• Assist with EOC operational needs, daily rhythm, and other duties to support operational tasks.
• Provide call-taking coverage as directed by OPS Branch Leadership.
• Monitor and evaluate staff compliance with established procedures.
• Support steady-state and response operations through protocol upkeep, roster management, SOP updates, quality reviews, and training activities.
• Support Continuity of Operations Plan (COOP) activities.
• Develop and facilitate supplemental training resources for the OPS Branch.
• Participate in meetings, conference calls, and briefings as required.
• Complete all required reports and documentation.
• Report to any CDC metro Atlanta site, as requested.

• Track and log all incoming calls, faxes, and emails to the EOC REPORT mailbox using established logs and the EOC call log system (ECLA).
• Answer telephone calls within two rings and triage communications from the public health community, the public, CDC staff, and government agencies both domestically and internationally.
• Ensure that all call entries are complete, accurate, and meet quality standards, including the 5 Ws (who, what, when, why, where) to document actions, consultations, and dispositions.
• Log any follow-up emails containing updates related to incidents or events into the ECLA system.
• Document the closeout and final resolution of calls in the call database system.
• Collect, analyze, and maintain quality control of call data.
• Generate call reports daily (24-hour), monthly, annually, or as requested by Branch Leadership.
• Provide weekly summaries of call volume and categories.
• Facilitate training of staff to promote consistent understanding and adherence to call triage procedures.

• Enter taskings into ERS and generate required documentation to support daily operations.
• Collect operational data, ensuring quality control and accurate recordkeeping.
• Support contractor operations with overhead duties related to daily EOC activities.

• Monitor designated email boxes and ensure timely responses or escalations.
• Assist in drafting Spot Reports, Situation Reports, and other operational reports for distribution.
• Support development and distribution of MS Outlook calendar invitations, conference bridge details, and other meeting management tools.
• Generate weather slides and other daily operational products as needed.
• Test communications systems daily to ensure readiness.

• Provide dedicated support to Continuity of Operations Plan (COOP) activities.
• Update emergency notification contact lists as directed by the CIO EC or Lead.
• Update protocols and procedures for triaging incoming calls as required.
• Assist action officers with follow-up on critical EOC actions during responses.
• Support Incident Management Structure (IMS) responses through task tracking, information triage, staff rhythm development, and meeting management.

The Operations Branch operates 24/7/365, which means staff schedules may shift to meet operational requirements. Standard duty hours generally rotate between 0730-1600, 0800-1630, or 0900-1730, though hours are not limited to these ranges. On occasion, staff may also be scheduled for weekends or holidays; however, these instances will be communicated as far in advance as possible and are not expected to recur regularly.

Schedules are posted by a member of OPS Branch Leadership at least two weeks in advance. Final assignments are determined by multiple factors, with primary considerations given to staff leave requests and operational needs identified by senior leadership.

Staff must also be able to work from any CDC facility within the metro Atlanta area, as operational requirements may necessitate flexibility in duty location.

For this position, the Watch Team Lead will manage the scheduling of hours, while all performance issues will remain the responsibility of Decision Point.

• Ability to obtain a Public Trust clearance.
• Junior (BA/BS in Public Health, or similar, with 2+ years' experience, or 5+ years work experience) and experience in an Emergency Operations Center environment.
• Expertise in the use of Microsoft Office (i.e., Word, PowerPoint, Excel and Outlook Mail).
• Ability to effectively communicate needs at all briefings to assist with operational strategy.
• Ability to identify gaps in existing resources.
• Ability to multitask in emergency situations.
• Ability to be flexible with a strong sense of urgency.
• Interpersonal communication: telephone, email, and business etiquette.
• Strong proofreading skill and attention to detail.
• Strong organizational skills.

• EEO and Affirmative Action Policy: DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.
• Pay Transparency Policy: In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
• Authorization to Share Resume and Personal Information: By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should DecisionPoint Corporation. or its affiliates and teaming partners wish to initiate pre-employment discussions, you will be asked to complete an employment application and related employment documents.