Manager, Gift Shops - Carilion New River Valley

Manager Gift Shops

• Applies key financial concepts and analysis to decision making. Develops and implements actionable work plans with measurable outcomes. Continually assesses and reallocates resources to meet demands.

• Establishes budget that supports Carilion Clinics mission and uses financial and quantitative information effectively to manage expenses. Establishes staffing plan to maintain appropriate levels of coverage for hospital, while anticipating changing needs of hospital environment. Monitors and adjusts the budget and implements corrective plans as necessary. Proactively manages cost containment activities.

• Holds self and team accountable for maintaining the highest possible performance standards. Serves a diverse group of customers (applicants, employees, physicians, colleagues).

• Leads customer service effort by teaming with front line managers for process improvement, educating and providing staff with professional development opportunities and identifying and implementing new customer service approaches.

• Delivers efficient, consistent and timely services. Recognizes and acts on opportunities for growth and improvement to advance Carilion goals. Uses project management principles to accomplish goals, seeks out appropriate resources and proactively anticipates change within the market, industry and healthcare system. Aligns services with the mission and vision of Carilion. Translates Carilion goals into department specific objectives and priorities.

• Creates an environment of continuous performance improvement where productivity and results are monitored and actions for improvement are identified. Has accountability for human resources management and operational management.

• Inspires enthusiasm and builds support for projects. Attracts, selects, develops and retains qualified employees and is effective in using developmental planning to expand employee skills and abilities.

• Recruits, hires, orients, delegates to recognizes, coaches, develops, provides performance feedback and effectively manages performance of direct reports. Facilitates the professional growth and development of staff through orientation, continuing education, effective performance appraisals, goals development and reward and recognition programs. Role models customer service behavior and is accountable for staff meeting customer service standards. Builds positive relationships with volunteers who serve in department support roles. Communicates in a timely and appropriate manner.

• Consistently delivers the best in customer service. As a team member, demonstrates respect, dignity, kindness, and empathy in each encounter with patients, families, visitors and other employees.

• Manages department and has responsibility for employee selection, performance management, compensation decisions, counseling and discipline.

• Communication commonly occurs with persons who have similar or different functions inside or outside the organization. May provide problem-solving, consultation, advising or interpretation services to others. May work with outside vendors, but does not have the authority to commit for the organization.

• Accesses, enters and/or updates confidential information as a regular responsibility of the job. Appropriately shares information in performance of job.

Education: Bachelor's degree in business, marketing, or related field required.

Experience: Minimum 3 years' experience in business, marketing or related field required.

Other Minimum Qualifications: Demonstrated leadership, planning, organizational, marketing and budget management skills. Strong verbal, written, and presentation skills. Effective interpersonal, communication and teamwork skills required. Must be able to manage customer service practices, retail operations and understand customer relations as it relates to ROI. Must be able to handle numerous projects and deadlines simultaneously. Computer skills sufficient to meet key objectives of the position.

This job description is only meant to be a representative summary of the major responsibilities and accountabilities performed by the incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

Recruiter:

Recruiter Email:

For more information, contact the HR Service Center at 1-800-599-2537.

Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday.

For more information on E-Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policies

Carilion understands the importance of prioritizing your well-being to help you develop and thrive. That's why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life - at work and when you're away.

When you make your tomorrow with us, we'll enhance your potential to realize the best in yourself.Below are benefits available to you when you join Carilion:

• Comprehensive Medical, Dental, & Vision Benefits
• Employer Funded Pension Plan, vested after five years (Voluntary 403B)
• Paid Time Off (accrued from day one)
• Onsite fitness studios and discounts to our Carilion Wellness centers
• Access to our health and wellness app, Virgin Pulse
• Discounts on childcare
• Continued education and training

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