Senior Office Assistant, Family Medicine Center at Wilmington

ChristianaCare Family Medicine Center at Wilmington is looking for an Office Assistant II.

Family Medicine Center at Wilmington is located at 501 W. 14th Street in Wilmington, Delaware. The ChristianaCare Family Medicine Center at Wilmington Health Center is one of two locations for an academic family medicine practice in Wilmington, alongside the Foulk Road center. Both centers feature physicians who serve as educators and faculty, allowing resident doctors to participate in patient care. Faculty members actively engage in research and mentorship to promote advanced, compassionate healthcare.

The center offers a variety of primary care services enhanced by an on-site pharmacy, diagnostic testing, social services, and wellness and educational programs. Services include primary care for all age groups, pediatric and teen visits, women's health services, sexually transmitted infection counseling and testing, sports medicine, osteopathic manipulative medicine, behavioral health, joint injections, skin biopsy, minor wound care, LGBTQ comprehensive care, and treatment for substance and alcohol use disorders.

Services include primary care for all age groups, pediatric and teen visits, women's health services, sexually transmitted infection counseling and testing, sports medicine, osteopathic manipulative medicine, behavioral health, joint injections, skin biopsy, minor wound care, LGBTQ comprehensive care, and treatment for substance and alcohol use disorders.

As the Medical Office Assistant II, you will be the first point of contact between a practice and a patient, responsible for creating a friendly, efficient environment. They serve patients with compassion, answer questions, schedule appointments, register patients, and update records. They also assist with training staff and provide guidance on workflow questions. The position represents the entire practice and ensures a positive patient experience.

Family Medicine at Wilmington Primary Care | ChristianaCare

Work Schedule:

• Monday through Friday from 7:30am to 4pm

Duties / Responsibilities:
The Medical Office Assistant II is responsible for training staff, handling inventory management, scheduling appointments, and interacting with patients. The Medical Office Assistant II collect demographic and financial information, process referrals, verify insurance reimbursement eligibility, and collect payments. The Medical Office Assistant II also perform day-end reconciliation of appointments and payments received. The Medical Office Assistant II answer phone calls professionally, communicate with providers, and maintain patient information. The Medical Office Assistant II facilitate patient testing, labs, and appointments, prepare medical records, and research issues. The Medical Office Assistant II assist with administrative tasks and adhere to departmental safety rules. The Medical Office Assistant II report any unsafe activities, conditions, hazards, or safety violations to the supervisor. The Medical Office Assistant II also perform other related duties as needed. The Medical Office Assistant II role also involves maintaining a professional demeanor, ensuring safety, and providing administrative support.

Compensation / Benefits:

• Full Medical, Dental, Vision, Life Insurance, etc.

• Two retirement planning offerings, including 403(b) with company contributions.

• Generous paid time off with annual roll-over and opportunities to cash out.

• 12 weeks paid parental leave.

• Tuition assistance

• Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets, insurance and much more!

Education Requirements:

• High School Graduate or GED required.

• 2 years' experience in a medical office practice setting is required; 3 years' experience is preferred

Strengths and Qualities:

• Attention to detail.

• Dependability

• Excellent communication skills

• Integrity

• Technical skills

When we lead with love, excellence is inevitable.
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Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

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EEO Posting Statement

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/